Ford Customer Service Advisor Apprenticeship - Warrington PENTAGON MOTOR HOLDINGS LIMITED

Working in a service department, the apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems.

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Closing date: 30 Apr 2024

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, daytime hours. Shifts TBC.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 May 2024

  • Date posted

    12 Dec 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000218074

  • Positions

    1 available

What you will do in your working day

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.

The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

The training you will be getting

Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.

Level 2 Customer Service Practitioner Apprenticeship Standard

What to expect at the end of your apprenticeship

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership.

Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English & Maths (Grade 4 or above) Essential

About the employer

We began selling cars and vans way back in 1991, and our missions when we started is still unchanged today; to make vehicle buying and servicing easy and affordable and to treat people like we would like to be treated. Simply put, if you’re happy, we’re happy! We do everything we can to get you the best car or van at a price you can easily afford whilst making the experience stress-free. We’re approved used car specialists, and stock over 1611 used cars including 420 used Ford cars as well as new vans and used vans. What’s more, our Pentagon dealerships take care of all your servicing and maintenance, parts, accident repair and warranty requirements. All this ensures you’re guaranteed an exceptional level of service. We’re also a proud supporter of the Motability scheme, helping those in need to retain the freedom of mobility.

Employer

PENTAGON MOTOR HOLDINGS LIMITED

Address

Winwick Road

Warrington

WA2 7NY

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Training

Training provider

SKILLNET LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Jose Faria

Jose.faria@skillnet.org.uk

01923216165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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