Business Support Apprenticeship Leadgate Surgery

Leadgate Surgery offers primary medical services to over 6,000 patients in the Leadgate/Consett area. An excellent apprenticeship opportunity is available to join the team. Your role will involve answering telephones, reception duties, meeting and greeting patients, preparing repeat prescriptions and dealing with patient enquiries.

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Closing date: 01 Mar 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    30 hours per week over 4 days. 8:30am to 5:30pm.

    Total hours per week: 30

  • Expected duration

    15 Months

  • Possible start date

    25 Mar 2024

  • Date posted

    14 Dec 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Daily duties:

  • Working in partnership with colleagues to promote a culture of continuous improvement in the development of the Practice in line with NHS requirements and Practice priorities.
  • Ensure that clinicians are relieved of as many administrative tasks as possible consistent with the relevant clinical governance policies and procedures.
  • Answering patient enquiries in person and via telephone / online.
  • Booking appointments.
  • Preparing repeat medication requests.

The training you will be getting

Level 3 Customer Service Specialist Apprenticeship Standard

All training will be delivered in the workplace.

What to expect at the end of your apprenticeship

On successful completion of the apprenticeship, for the right candidate, a position will be available.

Requirements and prospects

Desired skills and personal qualities

Self motivated, Flexible approach to work, Committed team worker, Commitment to development


GCSE or equivalent Maths and English (Grade 4/C or equivalent) Essential

About the employer

Leadgate Surgery offers primary medical services to over 6,000 patients in the Leadgate/Consett area. We are committed to teaching and training and pride ourselves on having a positive outlook.


Leadgate Surgery






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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Apprenticeship Recruitment Team

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.