We are looking for a committed and professional individual to provide local IT support.

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Closing date: 11 Dec 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 9am - 17.30pm shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    12 Dec 2024

  • Date posted

    12 Dec 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

• Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills
• Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)
• Strong desktop support knowledge including hardware, software, and networking concepts
• Strong skills in desktops, workstations, notebooks and printers and handhelds
• Basic understanding of audio/video equipment and conference room setup
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting and Windows Native tools tool. Escalations
• Troubleshoot and assist end users with mobile device setup, activations and performance issues.
• Handheld – Blackberry, Android & IOS support knowledge
• Strong Customer service skills
• Strong written and verbal communication skills
• Good Understanding of ITIL processes
• Hand on Experience on ITSM tools like Service Now

The training you will be getting

  • You will receive full training and support from the Just IT Apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 Information Communication Technician qualifications
  • Training and training location to be confirmed

What to expect at the end of your apprenticeship

Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Initiative


GCSE or equivalent Maths and English (Grade Grade C/4) Essential

About the employer

HCL is a leading international services company that covers the entire gamut of technology solutions and services. we are currently looking for an enthusiastic candidate to do an IT Apprenticeship.




No.1 Forbury Place

43 Forbury Road


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience



Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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