Customer Administration Apprentice Sherwood Forest Hospitals NHS Foundation Trust

This is an exciting opportunity to join a busy department at Newark Hospital. They are looking to recruit a self-motivated, innovative individual with excellent attention to detail. You will be working in a busy office environment in various departments so this Apprenticeship would suit someone who is organised and has good time management skills.

Sign in to apply

Closing date: 08 Mar 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday - 9:00am - 5:00pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    29 Mar 2024

  • Date posted

    11 Dec 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Main Duties and Responsibilities: 

Locating case notes as required

Filing of investigation results in case notes

Taking telephone messages and passing them on efficiently

Preparing clinical records for outpatient appointments

Other Responsibilities: 

Supporting general office duties

Photocopying and Faxing

Sorting and dispatching mail to the appropriate department

Assist in the tasks and duties of other staff within the team during periods of staff leave/absence to ensure that an effective quality service is maintained at all times and contributing to the work of the team

The training you will be getting

The successful candidate will complete a Customer Service Practitioner L2 Apprenticeship standard:

-Level 2 Customer Service Practitioner Standard

-Functional Skill Level 1 / 2 in Maths if required

-Functional Skill Level 1 / 2 in English if required

Knowledge-based off the job training will take place during the 15 months of the Apprenticeship

Any other duties which may be required from time to time, as discussed and agreed with the Line Manager.

What to expect at the end of your apprenticeship

You will develop skills and knowledge throughout the Apprenticeship. There are employment opportunities to apply for after the Apprenticeship to progress with this employer. This employer is committed to training employees in higher level qualifications

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Ability to prioritise workload


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

Newark Hospital is an important and much loved part of our community with the purpose of providing a broad range of healthcare services locally, we are focused on continuing to develop the hospital and ensuring that wherever possible local people receive their care in Newark. With a fantastic range of outpatient clinics, therapy services, surgical and medical day case procedures, inpatient services and rehab, as well as the Newark Urgent Care Centre, Sherwood Forest Hospitals are encouraging more people to choose Newark when it comes to their treatments.


Sherwood Forest Hospitals NHS Foundation Trust


Newark Hospital

Boundary Road


NG24 4DE

You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience




Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.