Business Administration Apprenticeship UNITEL DIRECT LIMITED

We are looking for keen an individual who is passionate about delivering a tailored customer service approach to help provide our customers with the best possible outcome for their circumstances. You will be dealing with general enquiries such as, taking payments and advising customers of missing payments as well as other duties.

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Closing date: 11 Mar 2024

Apprenticeship summary

  • Annual wage

    £10,296.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday (exact hours to be confirmed)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    18 Mar 2024

  • Date posted

    06 Dec 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000216628

  • Positions

    1 available

What you will do in your working day

  • Taking inbound calls from customers with the aim for first contact resolution
  • Dealing with general enquiries such as, taking payments and advising customers of missing payments
  • Providing technical support for our telecommunications and online advertising customers
  • Raising faults and internal work tickets
  • Liaising both internally with different departments and externally through partner companies to resolve customer queries
  • Carrying out any other ad hoc administration duties where necessary

The training you will be getting

Level 3 Business Administrator Apprenticeship Standard which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

  • IT
  • Record and document production
  • Decision making
  • Interpersonal skills
  • Communication
  • Quality
  • Planning and organisation
  • Project management
  • Relevant regulation
  • Policies
  • External environment factors

What to expect at the end of your apprenticeship

Possibility of a full-time position upon the completion of the apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

Unitel Direct Limited is one of largest independently owned companies in the UK supplying telephone, broadband, mobiles, utilities & web services to businesses all over the UK.

Employer

UNITEL DIRECT LIMITED

Address

VICTORIA HOUSE 1ST FLOOR

PEARSON WAY

THORNABY

TS17 6PT

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Training

Training provider

ITEC NORTH EAST LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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