IT Technical Support Apprenticeship SWEETHAVEN COMPUTERS LIMITED

Based onsite within a school environment, you will be part of the IT support function across the whole of the school estate. This will include both software and hardware related support both remote and in-person.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Mar 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday. 8:30-17:30

    Total hours per week: 40

  • Expected duration

    17 Months

  • Possible start date

    18 Mar 2024

  • Date posted

    30 Nov 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Support Technician Apprentice, based out of one of their client’s sites at a school. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT. Job Role We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include: • Managing all incidents and IT support requests from receipt to resolution & closure • Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.) • Keeping accurate records of all site information using IT service management tools • Providing excellence customer service to end users, such as staff & students • Ensuring service level agreements are met • Promptly completing any admin paperwork/documentation. Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

The training you will be getting

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communication Technician qualification: The qualification has core knowledge elements, before branching out into one of the following pathways: • IT Support Technician • Network Technician • Digital Communications Technician Your Tutor, Pathway Planner and Employer will decide the best pathway for you to follow. All training is delivered online in virtual classrooms twice per week You will undertake Functional Skills for English and/or maths if needed 

What to expect at the end of your apprenticeship

Possible full-time role upon successful completion of the apprenticeship programme.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills


GCSE or equivalent English and maths (Grade 4) Desired

About the employer

The Sweethaven Team are industry leading technology security experts. We deliver and manage cutting-edge IT solutions and systems to enable your business strategy to flourish whilst staying cyber secure for your customers. We work closely with our clients to ensure cyber security is the top priority. We improve business efficiency with our optimised and secure cloud solutions. If you have concerns about cyber security, check out our free resource:




Adelaide Avenue


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Mar 2024