You will have the opportunity to gain valuable skills, knowledge and experience as you complete a IT Systems and Networking - Network Engineer - Level 3 Apprenticeship. Duties will include Act as a primary point of contact in the service desk, contributing and collaborating with other team members to help grow and enhance the team’s skills and

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Mar 2024

Apprenticeship summary

  • Annual wage


  • Working week

    All details will be confirmed at interview

    Total hours per week: 40

  • Expected duration

    16 Months

  • Possible start date

    04 Mar 2024

  • Date posted

    28 Nov 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What you will do in your working day

  • Act as a primary point of contact in the service desk, contributing and collaborating with other team members to help grow and enhance the team’s skills and efficiency
  • Maximize customer network performance by monitoring, troubleshooting problems and outages
  • Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts
  • Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access
  • Ensure the technology, systems & support are optimised for customers including individuals or teams working remotely from or from customer sites
  • Work to SLAs to ensure that we meet business expectations / Communicate early and clearly if these SLAs are expected to be missed
  • Continue to review and improve the technology solution or knowledge base allowing issues to be fixed on first touch and minimising client downtime
  • Adhere to both the WS and the customer change management processes
  • Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests and problems
  • Ensuring all customer and WhiteSpider documentation is kept up to date with changes

The training you will be getting

Why choose our Cloud Network Specialist apprenticeship?

QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.

QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
  • Learn about core networking principles, including network addressing, cloud, virtualisation and security
  • Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
  • Train with QA – the largest and leading provider for both Microsoft and AWS training
  • Learn technical content that aligns to, and is relevant to, employers and the market
  • Learn about DevOps methodologies and the fundamentals of databases and data migration

Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.

What to expect at the end of your apprenticeship

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. There is a strong possibility of gaining full time employment. 
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Non judgemental


GCSE or equivalent any 3 subjects (Grade 4+ (A*-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

WhiteSpider are an industry leading and multi-award-winning managed service provider who specialise in the design, implementation and support of large scale and complex Software Defined Infrastructure’s.  WhiteSpider believes its success is down to its team, and as such skillsets are paramount. Training is something WhiteSpider strongly endorses and will be provided for all of the technologies supported, however, the ability for the analyst to quickly adapt to the first line operational processes and procedures is paramount.







LS11 9YJ

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Mar 2024