As a Medical Administrator, you will be the friendly image to patients and visitors whether that is in person or via telephone. You will be reactive, assistive and directed patients who access our service in a courteous, efficient and effective way. During your apprenticeship, you will undertake a variety of administrative duties.
Closing date: 09 Mar 2024
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 30.0
Possible start date
19 Mar 2024
12 Dec 2023
Level 2 (GCSE)
What you will do in your working day
- Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
- Maintaining and monitoring the practice appointments system:
- Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record
- -Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients
- Monitor effectiveness of the system and report and problems or variations to a manager
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Receive and make telephone calls as required.
- Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Clearing and re-stock consulting rooms as required and replenishing stationery and practice leaflets in administration area
- Keeping the reception area, noticeboards and leaflet dispensers up-to-date and tidy
- Action repeat prescription requests per practice policy and when giving out prescriptions ensure the practice policy is followed of checking the patient’s name and address.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Patient notes and correspondence:
- Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
- Ensure that the staff areas are kept clean and tidy;
- When last to leave at the end of the day, ensure that the building is closed down as per end of day check list.
- -Explain practice policy for registrations to new patients and those seeking temporary cover and ensure patients are registered promptly and accurately and information passed to the Office Manager.
- Undertake any other additional duties appropriate to the post as requested by the Partners, the Practice/Operations/Office Manager
- To have a thorough knowledge of all Practice Procedures & Policies and work in accordance of
- Fax and photocopy as required
- Be involved with the patient recall system
- Summarise records as per the practice protocols
- Have a thorough understanding and be able to put into practice all the skills required:
- Out of Hours
- Medisec Letters
- Data Coding
- Practice Notes and Workflow
- Choose & Book
- Patchs online consultation
- Email – NHS & EMIS Web
The training you will be getting
The candidate will follow a Level 2 Apprenticeship programme and study towards a full Standard in Customer Service.
This training will be structured and delivered by Cheshire College – South & West.
If the candidate does not hold GCSE grades A*-D (9-3) or equivalent in English and/or maths, they will be required to complete Functional Skill in the relevant subject
What to expect at the end of your apprenticeship
Providing all areas in apprenticeship are achieved, a position would be offered on completion to the right candidate.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Mathematics (Grade D/3 or above) Desired
Things to consider
About the employer
Elms Medical Centre
CHESHIRE COLLEGE SOUTH AND WEST
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Miss Sophie Foreman
Customer service practitioner
Level 2 (GCSE)
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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