Customer Services Advisor Apprenticeship UTILITY PREFERENCE SERVICE L IMITED

We are a family run, commercial energy consultancy, based in the heart of Manchester City Centre. We are looking for energetic, confident and outgoing individuals to join our sales department and contribute to the growth of Utility Preference Service.

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Closing date: 03 Mar 2024

Apprenticeship summary

  • Annual wage

    £10,400.00

    15% commission on each sale made. Monthly performance bonuses.

  • Working week

    35 hours per week. The hours will be discussed at interview.

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    11 Mar 2024

  • Date posted

    22 Nov 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000213889

  • Positions

    6 available

What you will do in your working day

  • As an apprentice you will learn about commercial Gas & Electricity, types of supply, trading, and fluctuation in the marketplace.
  • You will learn from focused team members that broker deals from small independent clients to large commercial clients.
  • You will learn this role over several stages, from contacting existing clients regarding their current commercial utilities and learning our processes, fact finding and over time you will progress to a commercial energy specialist.

The training you will be getting

Customer Services Level 2 Apprenticeship Standard, including Functional Skills in maths and English if required.

The successful candidate will complete the apprenticeship programme within a remote setting with the support of an experienced Total People Learning Coach.  There will be a final exam at End Point Assessment (EPA).

What to expect at the end of your apprenticeship

These are permanent roles and on successful completion of your Level 2 Customer Services Apprenticeship you will have the opportunity to progress onto a higher level apprenticeship and/or further internal training to develop your career at Utility Preference Service.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Patience

Qualifications

GCSE or equivalent English (Grade 4/C or above) Desired
GCSE or equivalent Maths (Grade 4/C or above) Desired

Things to consider

We prefer applicants to have previous Contact Centre experience but it is not essential. We offer a competitive holiday allowance (28 days per year including bank holidays), we also have a paid shutdown period over Christmas (usually 2 weeks!) Apart from our excellent commission structure, we also offer a monthly performance bonus, employee of the month awards, daily incentives, early finishes and company days/nights out.

About the employer

We are a family run, commercial energy consultancy, based in the heart of Manchester City Centre. We are looking for energetic, confident and outgoing individuals to join our sales department and contribute to the growth of Utility Preference Service.

Employer

UTILITY PREFERENCE SERVICE L IMITED

Address

ST. ANNS HOUSE

ST. ANNS PLACE

MANCHESTER

M2 7LP

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Training

Training provider

TOTAL PEOPLE LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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