Information Services Apprentice Chesterfield College

This post has been designated to support the information services section to deliver a high-quality service in a timely and efficient manner and remain highly customer focused at all times. You will support the processing of information relating to key student data-related college processes, which include enquiries, enrolment & registers.

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Closing date: 17 Jan 2024

Apprenticeship summary

  • Annual wage


    16-18 years of age, the rate of pay will be £10,255.73, 19+ the rate of pay will be £13,191.46

  • Working week

    Monday - Thursday, 8.30am - 5.00pm and Friday, 8.30am - 4.30pm.

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    18 Jan 2024

  • Date posted

    7 days ago

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day


  • To support the administration and processing of information relating to key student data-related college processes, which include enquiries, enrolment, registers and other administrative tasks
  • This post has been designated to support the Information Services section to deliver a high-quality service in a timely and efficient manner and remain highly customer focused at all times
  • The postholder will provide support in other areas within the administrative structure when required
  • To continually support improvement across all areas of the team including developing and implementing new working practices and utilising technology available
  • To work effectively with colleagues to achieve the college’s mission and strategic priorities


  • Undertake a range of administration functions for the delivery of all student records activities within class based and work based learning
  • To assist all staff responsible for key student data-related college processes relating to the learner journey, including enquiries, admissions, enrolment, registers, reviews and employer information and achievements, across all funding streams
  • To ensure records and documentation is processed in a timely manner and is accurately input into the system, and follow up any outstanding documentation with staff
  • Develop and maintain a working knowledge of all student record systems, fees and funding rules and learner eligibility rules for all sources of funding in accordance with college policy
  • Support during enrolment events taking place throughout the academic year providing a high-quality enrolment service, including support for curriculum and cross-college areas
  • Develop you customer service skills through building good working relations with college staff on behalf of team
  • Develop your skills to monitor compliance to funding rules throughout the learner journey
  • Input learner progress towards completion of qualifications in order to maximise timely completions
  • To set up, monitor and update employer records as required through the learner journey
  • Using Microsoft Office applications to word process, create labels, run reports and maintain spreadsheets as required
  • In line with financial regulations be responsible for the correct invoicing/cash payments processed in the student records system
  • To comply with all aspects of the General Data Protection Regulation Act (GDPR) in your work, ensuring the security of learner information 
  • To apply the college’s own safeguarding policy and practices and attend training as requested
  • To show a commitment to equality and diversity and anti-discriminatory practices. The postholder is expected to comply with and promote the college’s equality policy in all aspects of their duties and responsibilities
  • To take responsibility for one’s own professional development and continually update as necessary, participating in appropriate staff development activities as required including the Performance & Development Review (PDR)
  • To show a commitment to working co-operatively within a self-critical culture, including acting as a member of a quality team.
  • To carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the job

The training you will be getting

An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence. You will be expected to work towards the Business Administrator Apprenticeship Standard Level 3, with support from your employer and the Chesterfield College Group.

As part of your apprenticeship and dependent on your prior attainment, you may be required to complete maths and English Functional Skills, which are an integral part of your apprenticeship. Upon successful completion, you will be awarded additional certificates of recognition for these qualifications. On and off the job training and location to be confirmed

What to expect at the end of your apprenticeship

Potential full-time employment on completion of the apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4/C or above) Essential
GCSE or equivalent Maths (Grade 4/C or above) Essential

Things to consider

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once a suitable candidate has been appointed. An offer of employment at Chesterfield College will be subject to an Enhanced Disclosure carried out by the Disclosure and Barring Services.

About the employer

The Chesterfield College Group is a leading provider of further education, higher education, apprenticeships and professional training, with a national reputation for the quality of our provision and the high standards of customer service and support we offer. Chesterfield College is located near to the town centre of Chesterfield and attracts students from across the East Midlands. The college is very much at the heart of the community it serves and provides a range of courses and qualifications that aim to offer a route into education, training and employment.


Chesterfield College


Infirmary Road



S41 7NG

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Hannah Donald

01246 500 500

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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