Monitor, analyse and report on Customer Satisfaction KPIs and trends to inform Customer action plans.

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Closing date: 18 Dec 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 9.00am - 5.30pm. Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    20 Months

  • Possible start date

    22 Dec 2023

  • Date posted

    20 Nov 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Update and upload Network Week on week tracker to
  • Provide monthly update on verbatim analysis on painpoints by brand for sales and service
  • Highlight changes in trends and deepdive into root causes
  • Provide weekly follow-up of new model ratings (Drive to Five) highlighting under-performing dealers for follow-up
  • Contribute to preparation and Corporate presentations (e.g. Board report, Customer Connection, Group reviews, Customer Committee)
  • Assist with queries and respond within SLA timeframes
  • Support Quality Assurance Manager with ad hoc reporting and projects (e.g. incentive programme follow-up
  • Coordinate key KPIs updates for company, Board, and HQ presentations

The training you will be getting

  • Data Technician Level 3 apprenticeship standard
  • Functional Skills in maths and English, if required 

What to expect at the end of your apprenticeship

Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Passion for Data, Motivated, Team Player, Willingness to learn, Positive attitude, Excel, Excellent attention to detail


GCSE or equivalent English (Grade C/4 +) Essential
GCSE or equivalent Maths (Grade C/4 +) Essential

About the employer

Designer Software Ltd specialise in developing an industry leading web based Housing and Finance platform, HomeMaster, that uses state-of-the-art development technologies to remain future-proof and continue to meet the ever-evolving needs of the Social Housing Sector.




The Rivers Office Park, Denham Way Maple Cross, Rickmansworth, UK,


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Apprenticeship standard

Data technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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