First Line IT Support Apprentice ONLINE SUPPORT COMPUTING LTD

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Cloud Network Specialist - Level 3 Apprenticeship. Duties will include assisting in the deployment of computer hardware and software.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Dec 2023

Apprenticeship summary

  • Annual wage

    £16,000.00

    £16,000 - £18,000 per annum.

  • Working week

    All details will be confirmed upon interview.

    Total hours per week: 40

  • Expected duration

    16 Months

  • Possible start date

    08 Jan 2024

  • Date posted

    20 Nov 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000213366

  • Positions

    1 available

What you will do in your working day

Duties:

  • Learn and demonstrate the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance 
  • Learn to apply structured techniques to common and non-routine problems, testing methodologies and troubleshooting 
  • Respond to customer calls and emails to log their incidents in our Helpdesk system 
  • Be responsible for monitoring client systems for performance and backup issues, security threats, and anomalies, and report findings to Senior staff 
  • Triage and resolve customer’s backup software issues and escalate them if required following the relevant internal escalation policies 
  • Assist in maintaining inventory records of hardware, software licenses and equipment 
  • Collaborate with Senior Engineers in project work, system upgrades and installations 
  • Assist in creating and updating technical documentation, including system configurations and knowledge base articles 

The training you will be getting

Why choose our Cloud Network Specialist apprenticeship? 

QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services. 

QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
  • Learn about core networking principles, including network addressing, cloud, virtualisation and security
  • Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
  • Train with QA – the largest and leading provider for both Microsoft and AWS training
  • Learn technical content that aligns to, and is relevant to, employers and the market
  • Learn about DevOps methodologies and the fundamentals of databases and data migration

Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.

What to expect at the end of your apprenticeship

Benefits:

  • Holiday 22 days + 8 Days for Bank Holiday. 1 Day Pay service after 2 years. 1 extra holiday day after 2 years of service, max of 2 extra days
  • Study leave and exam costs covered for additional Microsoft exams 
  • Onsite parking
  • Social outings (Christmas and summer at least)
  • As per the job spec, certain Microsoft certifications paid for & bonus if passed on first attempt

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills, Team working, Non judgemental, Smart Phone knowledge

Qualifications

GCSE or equivalent any subject -- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

Formed in 2002, we have established ourselves as a reliable and cost-effective supplier of IT Support and Telephony Services.  Based in West London, we have grown steadily from just two engineers to over 30 members of staff. We believe that we are perfectly placed in terms of size, large enough to deal with any crisis, but small enough to offer a personal service.

Employer

ONLINE SUPPORT COMPUTING LTD

Address

67A BOSTON MANOR ROAD

BRENTFORD

TW8 9JQ

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Training

Training provider

QA LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Dec 2023