Operations Administrative Assistant Apprenticeship FOCUS TECHNOLOGY EUROPE LTD

At Focus Technology, we owe our success to the efficiency of our organisational processes. To help maintain and grow this standard, we’re seeking an operations administrative assistant to assist with daily activities. As an ideal candidate, you’ll have a positive attitude, and be willing to work flexibly to meet needs of the business.

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Closing date: 18 Dec 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9am to 5pm.

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    15 Jan 2024

  • Date posted

    20 Nov 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Objectives of this Role:

  • Maintain constant communication with management, staff, and vendors to ensure proper operations of the organisation
  • Assist colleagues with workload
  • Assist the Management Team with Key Performance Indicators to maximise efficiency and accountability
  • Assist the Management Team with the accounts and financial affairs
  • Support developing the business and maximise sales
  • Supporting general administration tasks

Daily and Monthly Responsibilities:

  • Support a small team within a time-sensitive and demanding environment
  • Assist the management with timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
  • Assist accounts invoicing and credit control to ensure all revenue is captured
  • Monitor emails and respond accordingly
  • Assisting in updating social media channels

Preferred Skills:

  • Positive attitude, willing to work flexibly to meet needs of the business
  • Ability to work as part of a team and unaccompanied
  • Clear communication, both verbal and written
  • Good organisational skills; able to prioritise workloads and meet deadlines and targets where appropriate
  • Customer Service
  • Diary-management
  • Self-starter and ability to multi-task
  • Knowledge of MS Outlook and MS Word/Excel
  • Data entry

The training you will be getting

  • Business Administrator, Level 3
  • Work based training at Unit 3, Woodmine Business Park, Redruth, Cornwall, TR15 1FU
  • 18-month apprenticeship
  • Functional skills in English and maths if required

What to expect at the end of your apprenticeship

Potential for employment within the industry, or seek further education as a qualified Bunisness Admin. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent Maths and English (Grade 4) Desired

Things to consider

Office based working

About the employer

Managed Technology Service Provider, Information technology consultancy activities




Unit 3, Woodmine Business Park,



TR15 1FU

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Carol Churcher



Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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