Apprentice Kitchen Sales Designer Howdens Joinery (Trade) - Hornchurch

Develop the knowledge, skills and behaviours to plan, design and sell the full range of Howdens Joinery products, using computer aided design (CAD). To keep in mind safety and practicality, with the objective of achieving and exceeding depot and company sales and growth targets.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Dec 2023

Apprenticeship summary

Annual wage

£15,000.00
Working week

Days and shifts to be confirmed.

Total hours per week: 40.0
Expected duration

18 Months
Possible start date

02 Jan 2024
Date posted

20 Nov 2023
Apprenticeship level

Advanced
Level 3 (A level)
Reference number

VAC1000213107
Positions

1 available

What you will do in your working day

As an apprentice kitchen sales designer, you will learn to undertake all the tasks and responsibilities of the kitchen sales designer role.

Design:

To plan and design inspirational kitchens using the company’s range of products
You will be required to visit sites to measure and evaluate the customer’s needs
To effectively communicate with builders and the end user, amending plans as required
An essential part of this role is using your product knowledge confidently, to ensure that you deal with customer enquiries before, during and after sales
Ensure compliance with health & safety regulations whilst in the depot and while on-site visits

Sales:

To provide the customer with enough choice, advice and after sales to leave a lasting impression of the depot
To achieve and exceed individual and depot targets
To negotiate prices, ensuring you are maintaining growth in your margin
Manage and maintain your own lead bank, keeping it updated and staying in contact with the customer
To provide potential and existing customers with the highest level of service
To assist with any other reasonable request to fulfil the requirements of the business and smooth operation of the depot
This is not intended to be an exhaustive list of responsibilities but outlines the main points of the role

Key performance indicators:

Timely progress with the off the job apprenticeship work
Positive customer feedback and progress through 1-2-1 reviews
Sales revenue generated from kitchen plans
Targets met or exceeded
Completion of the Apprenticeship Standard or Framework, supported by the training provider

Key challenges:

To dedicate time to apprenticeship related to independent studies, development, and assignments
Prioritisation and staying organised, particularly during busy periods, daily tasks, and additional responsibilities
Build and maintain relationships with customers and fellow team members, while working towards your individual targets
Constantly reviewing the new products and staying commercially aware, demonstrating credible product knowledge
Manage your lead bank to reach its full potential, providing excellent customer service and staying in contact with the customer during the process
Effectively influencing the customer and making persuasive recommendations on how to proceed with their kitchen design needs and closing the sale
Maintaining a high calibre of work at all times, whilst staying organised and motivated in a positive manner

The training you will be getting

As a Level 3 Fitted Furniture Design Technician you will learn how to:

Working safely at all times, following relevant legislation and regulations and ensuring the safety of myself and others
Plan, organise and manage furniture design and/or installation projects from conception to completion
Create suitable fitted furniture designs and concepts for furniture to be installed meeting customer requirements
Present fitted furniture designs to customers in order to get buy-in and agree next stages
Survey locations accurately in order to produce suitable designs for furniture to be installed
Provide accurate quotes to customers, cost and prices of fitted furniture concept designs using quoting software systems in order to secure sales
Maintain fitted furniture retail showrooms in good condition in order to gain customer interest in products and services
Deliver on fitted furniture sales targets and enhance opportunities for further income growth
Provide an effective fitted furniture after-sales service for customers to maintain and enhance their business reputation and secure repeat business
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Deliver excellent customer service, realise and maintain customer expectations when working in a fitted furniture design environment
Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment
Training and training location to be confirmed

What to expect at the end of your apprenticeship

Progression within Howdens and the depot

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Creative, Initiative, full driving license desirable

Qualifications

GCSE or equivalent English (Grade C/4 or above) Desired
GCSE or equivalent Maths (Grade C/4 or above) Desired

Things to consider

All employees must not, without permission, disclose any information regarding staff. In instances where it is known that a member of staff has communicated information to unauthorised persons, those staff may be liable to disciplinary action up to and including summary dismissal.

About the employer

Howdens Joinery is the UK's largest manufacturer and supplier of fitted kitchens, appliances and joinery products from local stock, with almost 700 Depots Nationwide.

Employer

Howdens Joinery (Trade) - Hornchurch

Address

Unit C5-C6,

Willowbridge Way,

Whitwood,

WF10 5NP

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Training

Training provider

DIDAC LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

training
qualifications, like an NVQ in a relevant field
industry or sector experience

Contact

Annalise Morris

annalise.morris@didac.co.uk

+448007734230

Apprenticeship standard

Fitted furniture design technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions