Apprentice ICT First Line Support Technician DIRECT DATA SYSTEMS LTD

Are you seeking a rewarding job role which offers high satisfaction as well as the opportunity to develop your skills and experience? If so, this could be the perfect opportunity for you! You will work within a friendly and supportive team, taking and logging service calls, developing to resolve basic first line issues.

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Closing date: 19 Dec 2023

Apprenticeship summary

  • Annual wage


    At DDS, we reward on performance. The more knowledge and experience you can apply then the salary will increase.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Thursday, 9.00am - 5.30pm and Friday, 9.00am - 5.00pm.

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    08 Jan 2024

  • Date posted

    17 Nov 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Taking and logging inbound first line calls, developing to resolve basic first line issues
  • Handling email service calls
  • Setting up new users, password resets and forwarding

The training you will be getting

  • The Information Communications Technician Level 3 Apprenticeship Standard makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
  • Functional Skills in maths and English, if required 
  • An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems
  • The work of an Information Communications Technician Apprentice involves undertaking a vast array of specialist roles supporting business critical requirements and focusing on customer solutions. Networking, Server, IT Essentials, Secure Communications, programming, and databases are just an example of typical tasks and projects undertaken within the likely areas of employment
  • In their daily work, an employee in this occupation interacts with a wide variety of internal or external users of digital systems, through digital channels, remotely and/or face to face
  • An employee in this occupation will be responsible for prioritising system support tasks as they arise and for monitoring and maintaining system performance
  • They may work alone or as part of a team but will cause problems in line with their organisation's policies and Service Level Agreements. For example, if the task may not be completed on premise, it may have to be referred to an external specialist
  • The company will allow you to attend Kirklees College for your apprenticeship training

What to expect at the end of your apprenticeship

  • The company believes that the right person can grow within the company
  • We have someone at DDS who started at 18 and been here for over 20 years and is now the Operations manager. Another has been here 6 years and now a 2nd line engineer. The sky is the limit! 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Creative, Initiative, Patience, Excellent Attendance, Excellent time keeping, Interest in ICT


GCSE or equivalent Maths and English (Grade 4/C or above) Essential
BTEC or equivalent ICT (Grade Pass, Merit or Distinction) Desired

About the employer

DDS is a managed IT support and service provider. Dealing with business-to-business IT support arranged through a service level agreement. Covering all aspects of IT ranging from Cyber security, email systems, Wi-Fi mesh networks, hosted / on premise servers, Basically we are an outsourced IT department







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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Nichola Barnes


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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