IT Technician Apprentice UNITED LEARNING TRUST

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a IT systems and Networking - Cloud Support Specialist - Level 3 Apprenticeship. Duties will include providing high quality, first and second line technical support for the IT service desk, recording all calls and activities within the service desk tool.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Dec 2023

Apprenticeship summary

  • Annual wage

    £14,605.50

  • Working week

    All details will be confirmed at interview.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    18 Dec 2023

  • Date posted

    17 Nov 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000212830

  • Positions

    1 available

What you will do in your working day

  • Providing high quality, first and second line technical support for the IT service desk, recording all calls and activities within the service desk tool, within the SLA guidelines
  • Escalating calls or technical issues internally or to third parties as appropriate
  • Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
  • Keeping records of all users including the management of laptop loans
  • Hardware – routine checking, fault finding and rectifying, general maintenance
  • Stock control of consumables and hardware ordering, distribution and paperwork
  • Daily checking and backing up of servers
  • Assisting and training students and staff in the use of the network when applicable

The training you will be getting

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What to expect at the end of your apprenticeship

Many apprentices have been supported to achieve distinctions and merits and been retained as full-time members of staff after their apprenticeship. Salary rises and promotions will come with securing full-time employment.

United Learning Trust has extensive experience of training IT apprentices into fully fledged and qualified IT Technicians. 

The Trust may also potentially fund and support you to work towards higher qualifications such as the Network Engineer Level 4 or a Bachelors Degree.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Non judgemental

Qualifications

GCSE or equivalent any 3 subjects (Grade 4+ (A*-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

United Learning is a large, and growing, group of schools aiming to offer a life changing education to children and young people across England. As a Group, we can reward our staff better: with good career opportunities, better pay, benefits, and ultimately, the satisfaction of helping children to succeed. We invest in our staff well-being with an ongoing group-wide well-being programme. It's an ethos we call ‘the best in everyone’.

Employer

UNITED LEARNING TRUST

Address

Airlie Gardens

Campden Hill Road

London

W8 7AF

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Training

Training provider

QA LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Dec 2023