ICT Consultant Apprentice TURN IT ON LTD

Your key role will be to: Provide general and routine ICT support to staff and pupils within the school, e.g., basic IT diagnosis and fix, undertaking routine maintenance of resources and equipment, support of common software packages used in the school and other general tasks as appropriate under the supervision/instruction of senior staff.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Mar 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Between 08:00 and 16:30, Monday - Friday.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    11 Mar 2024

  • Date posted

    14 Dec 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Responsibilities: [will include but not be limited to:]
Customer service:

  • Provide excellent communication to the school
  • Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service
  • Requesting, follow up and closing quotes with adequate description and detail

Technical Responsibilities:

  • Desktop & Applications Support / Server & Network Support / Configuration & Installation
  • Learn to maintain an up-to-date and accurate database of school hardware and software
  • Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation

Quality Management:

  • Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers
  • Customer relations/satisfaction e.g., customer feedback
  • Ensure any non-conformances are reported (for any mistakes or complaints etc.)

General: [will be to:]

  • Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines
  • Ensure excellent communication with schools, manager, and other team members

The training you will be getting

Level 3 Information Communications Technician Standard.

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premises and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell.

What to expect at the end of your apprenticeship

90% of QA apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer ongoing development tracks. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Team working


GCSE or equivalent 3 of any subject (Grade 4+ (A - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

About the employer

Turn IT On (TIO) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education, and we now employ in excess of 160 people across London and the Southeast.




Deakin Leas



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Mar 2024