Customer Service Apprentice UKPS - Bicester

UKPS are one of the UK's largest plumbing and heating distributors; and the largest independent merchant with over 320 sites. We are looking for starter to join our team as a Trade Counter Apprentice. This is a varied role with plenty of opportunities to develop your customer service, sales skills and p

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Dec 2023

Apprenticeship summary

  • Annual wage

    £12,480.00

  • Working week

    40 hours per week (Under 18's). 42.5 hours per week including some Saturday mornings (Over 18) Exact shifts to be confirmed.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    19 Dec 2023

  • Date posted

    14 Nov 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000212229

  • Positions

    1 available

What you will do in your working day

To actively support with all activities in the store, gaining an all-round experience of every area of the business. Whilst training and developing through work-based learning, you'll gain practical experience of working in a Plumbers Merchant, and during this programme undertake an apprenticeship programme.

Duties will include:

  • To provide practical support & assistance in all areas of the Store
  • To understand and work in the various areas of the business for the assigned allotted time, this will include warehouse, counter and other areas as required
  • To fully commit to completing the Apprenticeship within agreed timescales. This will include making available any information required for the registration process, attending all review meetings, producing project work and assignments as required by the Training and Development Officer
  • To compete all product, sales and technical training (either online or face to face) as required
  • To demonstrate an enthusiastic, flexible, and resilient attitude when dealing with both colleagues & customers
  • To provide excellent customer service, building rapport with our customers to generate repeat business and contribute to the overall sales performance
  • To work as part of a team within the Store to meet required deadlines and targets
  • Actively safeguard against theft of company goods or property by being security conscious at all times
  • Support the annual stocktake
  • Participate fully in the day to day operation of the store
  • Perform any other duties as may be deemed necessary or as may be required

If you like a fast paced, fun environment and want to learn new skills across a variety of job roles then an apprenticeship with us is perfect for you!

The hourly wage will be £6 per hour for new starters (£220/week)

Salary progression structure: Salary will rise to £6.75 per hour after 6 months and further pay review after 12 months.

Bonus scheme: All colleagues are eligible for our annual bonus scheme.

Working hours: 40 hours per week (Under 18's). 42.5 hours per week including some Saturday mornings (Over 18)

All Customer Service (Apprentices) will undertake a 15-month Trade Supplier Level 2 apprenticeship, which will be delivered by Lifetime Training and centrally managed by the UKPS team. This Apprenticeship programme has been built around a robust development pathway, creating a talent pipeline of colleagues who will support the business.

The training you will be getting

  • Trade Supplier Apprenticeship Level 2 including Functional Skills in maths and English

What to expect at the end of your apprenticeship

All our apprentices are employed on a full time permanent contract with a view to starting a long term career within our business. Once your apprenticeship is completed further training and development will continue alongside your personal development plan.

Requirements and prospects

Desired skills and personal qualities

Team Working, Organisation Skills

Qualifications

Other None required (Grade None required) Desired

About the employer

UKPS are one of the UK's largest plumbing and heating distributors; and the largest independent merchant with over 320 sites. We are looking for starter to join our team as a Trade Counter Apprentice. This is a varied role with plenty of opportunities to develop your customer service, sales skills and product knowledge.

Employer

UKPS - Bicester

Address

1 Churchill Road

OX26 4PZ

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Training

Training provider

LIFETIME TRAINING GROUP LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Trade supplier

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Dec 2023