Business Administration Apprenticeship BULKTAINER LOGISTICS (EUROPE) LTD

You will be the first point of contact for a defined list of customers. Handle order requests, queries and help deliver excellent customer service. Ensure accurate and timely recharge of additional costs.

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Closing date: 02 Dec 2023

Apprenticeship summary

  • Annual wage

    £10,296.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday (exact hours to be confirmed).

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    16 Dec 2023

  • Date posted

    15 Nov 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000212131

  • Positions

    1 available

What you will do in your working day

  • Taking responsibility for one's own, co-workers and stakeholders health and safety.
  • Keep customers informed of any impact or changes to their orders as soon as possible and in the case of delays, provide alternative options and costs with the communication.
  • Ensure key events of the transports are communicated immediately such as load and delivery confirmations.
  • Through the creation of an order, ensure all the required details are captured in the system and communicate key requirements to other internal departments to ensure all customer requests are met.
  • Through the kickback report and review of the jobs after completion, review, advise the customer and recharge all applicable additional costs.
  • Review and monitor templates against completed orders to ensure all necessary instructions are available for relevant parties.
  • Review complaints and implement safeguards to avoid repeated issues. Highlight to Team Leader any costs repeatedly incurred that are unrecoverable.
  • Compile and produce any customer requested reports, such as OTIF, extra cost reports etc. within the timeframe required.
  • Any other ad hoc administration duties where necessary.

The training you will be getting

Level 3 Business Administrator Apprenticeship Standard which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Blended on/off the job training and location to be confirmed. 

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

  • IT
  • Record and document production
  • Decision making
  • Interpersonal skills
  • Communication
  • Quality
  • Planning and organisation
  • Project management
  • Relevant regulation
  • Policies
  • External environment factors

What to expect at the end of your apprenticeship

Possibility of a full-time position upon completion of the apprenticeship. 


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

Bulk Tainer Logistics is a privately owned business established in 2009. We are a provider of bespoke transport services for the shipment of bulk liquid products on a global basis.

Employer

BULKTAINER LOGISTICS (EUROPE) LTD

Address

Bulk Tainer Logistics Ltd

22 Ellerbeck Court

Stokesley Industrial Estate

TS9 5PT

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Training

Training provider

ITEC NORTH EAST LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.