Information Communications Technician Apprentice (ICT) CORNERSTONE BUSINESS SOLUTIONS LTD

Cornerstone are looking for a tech minded apprentice who has personal skills to help our customers with IT support. This role will give you a great insight into cloud services, telephony & more. This is an exceptional opportunity for a tech enthusiast to be a part of Cornerstone Business Solutions. The successful learner will gain Level 3 ICT.

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Closing date: 14 Jan 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 9am to 5pm

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    28 Jan 2024

  • Date posted

    14 Nov 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Prepare customer computers and computer related equipment ready to be taken onsite for installation
  • Install and configure software applications
  • Diagnose and repair customer computer’s, network equipment, computer-linked equipment and computer-related equipment
  • Help produce and maintain IT statistics, reports, checklists and other documentation as necessary
  • Assist with the upkeep of the IT inventory
  • Maintain and update customer interaction on company CRM software
  • Pro-actively implement the company’s policies and procedures
  • Undertake any other relevant duties that may be reasonably requested by the company

The training you will be getting

  • Level 3 Information Communication Technician
  • Support Pathway
  • One day per week day release
  • Middlesbrough College

What to expect at the end of your apprenticeship

Opportunity may arrise if you are working towards targets set by the business, there may be an offer of full-time employment and further studies for a level 4 qualification.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Problem solving skills, Team working, Initiative, Passion for Technology


GCSE or equivalent Maths and English (Grade 4) Essential

Things to consider

This vacancy is to start immediately therefore you must be available to start before applying. All closing, interview and start dates are subject to change and may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Northern Skills will check candidates' eligibility prior to any interviews.

About the employer

Cornerstone Business Solutions are a multi award winning IT services business based in the North east of England. We pride ourselves on our levels of customer service and have brought back true service values to the industry. Cornerstone Business Solutions follow a tried and tested process designed to dovetail our services with our client’s unique business needs.







TS18 3TG

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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