Customer Service Team Member Apprenticeship Welcome Break Services - Michaelwood

Apprentices at Welcome Break have the option to learn about more than just one business - be that quick service restaurants, coffee, fast food, fuel, hospitality or retail. Great teams and a wealth of experience - all under one roof

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Dec 2023

Apprenticeship summary

  • Annual wage

    £13,650.00

  • Working week

    35 Hours per working week - Exact shifts to be confirmed.

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    18 Dec 2023

  • Date posted

    14 Nov 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000212005

  • Positions

    1 available

What you will do in your working day

Working at Welcome Break is fast-moving, fun and rewarding, helping our road-weary customers feel human again.

Working with some fantastic brands, you'll help keep our site running like clockwork, In return for giving customers great experiences, we'll support you on your own career journey. We offer bespoke apprenticeship training and exciting career paths.

Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our 44 Service areas you will see all our favourite brands, from Starbucks to Burger King, Subway to Pizza Express. But what may come as a surprise is that we are all in one team!

The Brand you will work with will be discussed at the interview stage - We will give you all the training you need, all you need to bring is a desire to work hard

A Welcome Break Team Member would ideally:

  • Have a positive approach to customer service and a can-do attitude
  • Be willing to work as part of a world class team
  • Be ready to learn as all brand training will be provided

A Welcome Break Team Member gets:

  • Up to £9.90ph
  • £1 meals and free coffee, tea and fizzy drinks during your shifts
  • Flexible working patterns to fit your lifestyle including seasonal hours
  • Immediate start in customer service roles and over time available
  • Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few)
  • My Welcome Break discounts - savings at retailers including Curry's PC World, Nike, Ikea, Tesco, Asda, Argos, Booking.com etc
  • Bonus & Incentive Schemes
  • Career progression from Customer Service to Management through brilliant training programmes
  • Holiday entitlement that increases with service
  • Cycle to work scheme
  • Free onsite parking

Key day to day responsibilities:

  • Greet guests and take orders
  • Serve Food and Drink when required
  • Ensure Food & General hygiene is always maintained
  • Follow all safety and health regulations

At Welcome Break you will be working towards your Customer Service Practitioner Level 2 Apprenticeship over the course of 15 months.

The training you will be getting

  • Customer Service Practitioner Apprenticeship Level 2
  • Functional Skills in maths and English

What to expect at the end of your apprenticeship

  • Ongoing support and progression, work hard, have fun and you can build your Welcome Break career with us

Requirements and prospects

Desired skills and personal qualities

Team Working, Organisation Skills

Qualifications

Other None required (Grade None required) Desired

About the employer

Welcome Break is one of the UK's leading motorway service operators, running 44 service areas and 31 hotels across the UK. Welcome Break fuel forecourts, EV charging and amenity buildings are open 24 hours a day, 365 days a year and attract 85 million customers annually. Formed in 1959, Welcome Break has 5,000 employees who strive to provide a superior customer experience. It operates world class food and retail brands such as Waitrose, Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger

Employer

Welcome Break Services - Michaelwood

Address

Michaelwood Service Area

GL11 6DD

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Training

Training provider

LIFETIME TRAINING GROUP LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Dec 2023