Customer Service Apprentice ATS EUROMASTER LIMITED

Looking for a career with a nationally recognised company, living in the Aston area and have a passion for Customer Service then this could be the role for you! Working in the GoTo department with ATS Euromaster could be your first step to a successful career with a global brand - why not apply today?

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Dec 2023

Apprenticeship summary

  • Annual wage

    £14,000.00

  • Working week

    Monday-Friday, shifts to be confirmed

    Total hours per week: 37.5

  • Expected duration

    13 Months

  • Possible start date

    01 Jan 2024

  • Date posted

    13 Nov 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000211966

  • Positions

    4 available

What you will do in your working day

Remit is delighted to be working with ATS Euromaster within the GoTo department, you will be joining our 24/7/365 Contact Centre teams that support the ATS business, liaising with both external customers and internal departments. You’ll deal with queries and place customer orders on behalf of both our centre and mobile networks, along with operating our webchat facility and carrying out other administrative duties. The expertise and knowledge you gain during your apprenticeship will equip you to deliver outstanding customer service, as well as working towards achieving a customer service level 2 diploma. This Apprenticeship is designed to be completed within 15 months and successful completion will enable the employee to develop their career within GoTo and ATS Euromaster. Key responsibilities include; • Answer inbound calls from both B2B (Business) and Retail customers • Create orders on our systems • Validation of work required against customer policies • Operate our webchat facility • Undertake admin duties

The training you will be getting

As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2 On successful completion, you will receive: • Level 2 in Customer Service • Level 1 Functional Skills in English & Maths (if required)

What to expect at the end of your apprenticeship

Potential for career progression for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Enthusiasm to learn, Punctual, Reliable

Qualifications

GCSE or equivalent Maths (Grade A*-D 3-9) Desired
GCSE or equivalent English (Grade A*-D 3-9) Desired

About the employer

Established in 1965, ATS Euromaster is a nationwide tyre retailer and comprehensive tyre service provider with over 50 years of experience and a network of 250 Service Centres across the UK. We are your first choice for tyres, whether you're looking for car tyres, van or 4x4 tyres, we pride ourselves on offering straightforward, reliable advice as well as competitive prices and a fast, professional service. We stock and supply a range of leading tyre brands including Michelin, Pirelli, Goodyear, Dunlop, Avon, Kleber and BFGoodrich. We are your first choice for fast-fit services, offering a comprehensive range of fast-fit products and services including MOT testing, wheel alignment, batteries, brakes, shock absorbers, exhausts and oil. Our qualified technicians will be able to offer you the best advice for you and your vehicle.

Employer

ATS EUROMASTER LIMITED

Address

First floor, Aqueous 2

Aston Cross Business Village

Aston

B6 5RQ

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Training

Training provider

REMIT GROUP LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Dec 2023