Customer Service Apprentice ATS EUROMASTER LIMITED
Looking for a career with a nationally recognised company, living in the Aston area and have a passion for Customer Service then this could be the role for you! Working in the GoTo department with ATS Euromaster could be your first step to a successful career with a global brand - why not apply today?
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 Dec 2023
Apprenticeship summary
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Annual wage
£14,000.00
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Working week
Monday-Friday, shifts to be confirmed
Total hours per week: 37.5
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Expected duration
13 Months
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Possible start date
01 Jan 2024
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Date posted
13 Nov 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000211966
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Positions
4 available
What you will do in your working day
Remit is delighted to be working with ATS Euromaster within the GoTo department, you will be joining our 24/7/365 Contact Centre teams that support the ATS business, liaising with both external customers and internal departments. You’ll deal with queries and place customer orders on behalf of both our centre and mobile networks, along with operating our webchat facility and carrying out other administrative duties. The expertise and knowledge you gain during your apprenticeship will equip you to deliver outstanding customer service, as well as working towards achieving a customer service level 2 diploma. This Apprenticeship is designed to be completed within 15 months and successful completion will enable the employee to develop their career within GoTo and ATS Euromaster. Key responsibilities include; • Answer inbound calls from both B2B (Business) and Retail customers • Create orders on our systems • Validation of work required against customer policies • Operate our webchat facility • Undertake admin duties
The training you will be getting
As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2 On successful completion, you will receive: • Level 2 in Customer Service • Level 1 Functional Skills in English & Maths (if required)
What to expect at the end of your apprenticeship
Potential for career progression for the right candidate.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent English (Grade A*-D 3-9) Desired
About the employer
Employer
ATS EUROMASTER LIMITED
Address
First floor, Aqueous 2
Aston Cross Business Village
Aston
B6 5RQ
Training
Training provider
REMIT GROUP LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Employer's Application Instructions
Please click on the link below to apply
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 Dec 2023