Customer Service Emerging Talent Apprenticeship Manchester GLOBAL BANKING SCHOOL LTD

We are looking for applicants to join our Admissions Assistant Apprentice - Emerging Talent apprenticeship program. As an apprentice, you will gain invaluable hands-on experience, high quality mentorship, and the opportunity to develop essential skills in various departments.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Dec 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday -Friday, 9.00am - 6.00pm.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    04 Dec 2023

  • Date posted

    13 Nov 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • To support and co-operate with the wider admission team to ensure the provision of an effective and efficient admissions service for Global Banking School (GBS)
  • Contributing a vital service to support GBS in meeting its targets for recruitment across all programmes
  • To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems
  • Ensure accurate input of applicant related data and correction of applicant exception reports using the student management information system
  • Provide advice and guidance on course options to applicants and potential applicants verbally and in writing
  • Deal with all internal and external queries concerning the progress and status of an application
  • Carry out initial checks on applications for a portfolio of courses, (including but not limited to minimum entry requirements, criminal convictions, multiple application identification, immigration checks)
  • Monitor the responses of applicants to decisions and update the information on the institutions student record system
  • Handle telephone and email enquiries from prospective students, independently and in a timely and professional manner
  • Support Admissions Officers with the invigilation of all assessments and offering support to applicants if required
  • Provide overall clerical support to the whole admissions department
  • Assist the Business Development Team with Open days when required


The training you will be getting

  • The successful candidate will complete a Business Admin Level 3 Apprenticeship standard
  • Functional Skills Level 2 in Maths – if applicable
  • Functional Skills Level 2 in English – if applicable

What to expect at the end of your apprenticeship

Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, IT skills, Team working


GCSE or equivalent Maths (Grade 4-9) Essential

Things to consider

Starting salary of £18,000

About the employer

Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK.  We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.




Global Banking School, 4 Universal Square, Devonshire Street North


M12 6JH

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Dec 2023