Apprentice Customer Service Advisor - Steven Eagell Toyota - Cambridge STEVEN EAGELL LIMITED
The role of a customer service advisor is vital to the smooth running of the after sales department. As a key member of the team, you will co-ordinate the movements of customer vehicles through the centre, liaise with customers and the service team, and co-ordinate utilisation of the workshop. Level 2 Retailer apprenticeship.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 Jan 2024
Apprenticeship summary
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Annual wage
£10,982.40
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday - Friday, between the hours of 8am- 6pm, Saturday's may be required on a rota basis.
Total hours per week: 40.0
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Expected duration
36 Months
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Possible start date
19 Feb 2024
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Date posted
13 Nov 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000211770
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Positions
1 available
What you will do in your working day
The role of a Customer Service advisor is vital to the smooth running of the aftersales department.
Duties will include:
- Using systems, equipment and technology to meet the needs of your customers
- Using a range of questioning skills, including listening and responding in a way that builds rapport
- Understanding the difference between internal and external customers
- Knowing the internal policies and procedures, including any complaints processes and digital media policies
- Understanding the different needs and priorities of your customers and the best way to manage their expectations
- Understanding your role and responsibilities
- Knowing the targets and goals you need to deliver against
The training you will be getting
- Level 2 Retailer Apprenticeship Standard
- Functional Skills if required
With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge and skills required to achieve the qualification from working with some highly skilled professionals.
Residential training, all travel, and accommodation costs are covered by the employer.
What to expect at the end of your apprenticeship
Once qualified, the right candidate can progress within the company.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
STEVEN EAGELL LIMITED
https://www.steveneagell.co.uk/toyota/
Address
Coldhams Business Park
Norman Way
Cambridge
CB1 3LH
Training
Training provider
PROVQ LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Julie Jones or Emma Powell
01743 762044
Apprenticeship standard
Retailer
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Employer's Application Instructions
Simply visit http://www.apprenticeshipfinder.co.uk and click apply. Complete the registration form and assessments in full and to the best of your ability.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 Jan 2024