Customer Service Apprenticeship - Potters Bar Specsavers SPECSAVERS OPTICAL SUPERSTORES LIMITED

Become an apprentice in store and you’ll have everything you need to truly realise your potential - with experience in a full-time role, all whilst earning a real wage.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Dec 2023

Apprenticeship summary

  • Annual wage

    £10,868.00

  • Working week

    Days and shifts TBC includes weekend working.

    Total hours per week: 38.0

  • Expected duration

    12 Months

  • Possible start date

    20 Dec 2023

  • Date posted

    13 Nov 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000211763

  • Positions

    1 available

What you will do in your working day

Duties include but not limited to:

  • Giving customers top-notch advice
  • Giving customers a warm welcome to the store
  • Dealing with orders 
  • Efficiently answer telephone calls to the store
  • Advising customers that their hearing aids/glasses are ready or delayed as appropriate

The training you will be getting

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • How training will be delivered is to be confirmed
  • Functional Skills in maths and English if not already achieved

What to expect at the end of your apprenticeship

  • At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of possible roles in Specsavers call centres, receptionist roles, meet and greet roles
  • Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Administrative skills, Team working

Qualifications

GCSE or equivalent Maths (Grade 9-3 (A*-D)) Desired

Things to consider

Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry level position, you must not have worked in the customer service sector before.

About the employer

Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family business, continuing to go from strength to strength and proud of it.

Employer

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Address

33 Darkes Lane

Potters Bar

EN6 1BB

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Training

Training provider

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Dec 2023