IT Support Apprentice FootfallCam

Velocity Academy have an exciting new opportunity for an IT Apprentice with FootfallCam, a technology company based in Guildford. Duties include offering both a prompt response and a proactive resolution to all support issues within the SLA and answering customer support calls in a timely, clear and professional manner.

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Closing date: 01 Mar 2024

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Monday to Friday 9am to 5pm.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    04 Mar 2024

  • Date posted

    01 Dec 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000211720

  • Positions

    1 available

What you will do in your working day

A dynamic role, where you will learn and develop various skills and knowledge required for a successful career in IT and customer service. Dealing with colleagues and customers both in the UK and around the world. Will involve assisting the team in varied aspects, including device configuration, customer and IT support.

Your duties and responsibilities in this role will consist of:

  • Offering both a prompt response and a proactive resolution to all support issues within the SLA
  • Answering customer support calls in a timely, clear and professional manner
  • Assisting customer as first line technical support to diagnose, troubleshoot and resolve the simple issues (for example, checking network details, troubleshoot network connection, username and password)
  • Promptly escalate more complex issues to second line technical team
  • Support our engineers on setting up the network within the device during installation
  • Configure network details on devices (set up IP address, gateway, port forwarding etc.)
  • Configure new devices to SQL database on our server
  • As the internal IT support to maintain the network within the office and to assist in setting up ad hoc devices into our office network

The training you will be getting

Information communications technician Level 3 (A level)

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician, with training in how to:

  • Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
  • Address IT issues by prioritizing in response to customer service level agreements
  • Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets       
  • Support the roll out of upgrades or new systems or applications

For a full list of programme modules visit: velocity-pt.co.uk

What to expect at the end of your apprenticeship

When you have successfully completed your apprenticeship, you may be given the opportunity to continue with a higher level of apprenticeship (eg. Level 4-6) or to progress into full time employment.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent 5 GCSE's including English & Maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

FootfallCam is a technology company (founded in 2001), started by a team of experienced and passionate engineers with the vision of creating the world class products, both hardware and software to serve the global market. FootfallCam provides innovative, high technology products to customers in the UK and around the world, with offices in the UK and in the far east. We are a small, proudly made-in-UK innovative company, that has expanded to the global market.

Employer

FootfallCam

Address

46 ABBOTSWOOD

GUILDFORD

GU1 1UY

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Training

Training provider

VELOCITY 1ST LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Tom Crossland

thomas.crossland@velocity-academy.co.uk

07887340679

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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