IT Support Apprentice CAREBEANS LIMITED

Carebeans Limited is looking for an experienced and enthusiastic individual to fill the position of IT Support - ensuring our customers have a great experience. Comprehensive training and support will be provided to the right candidate. The right candidate is someone who wants to play a key part in a growing business.

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Closing date: 15 Jan 2024

Apprenticeship summary

  • Annual wage

    £14,000.00

  • Working week

    Monday - Friday, 9.00am - 5.00pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    18 Jan 2024

  • Date posted

    14 Nov 2023

  • Apprenticeship level

    Higher
    Level 4 (Higher national Certificate)

  • Reference number

    VAC1000211716

  • Positions

    1 available

What you will do in your working day

  • Provide top customer service - providing customers with support and technical assistance as needed
  • Contribute to the roll out of our solution to customers
  • Build and manage our technical portfolio of mobile devices and be part of the roll out of monitoring and Alexa solutions
  • Document incidents with customer service issues and learn from them to improve the customer experience for future customer interactions

The training you will be getting

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 4 Applications Support Lead qualification, with training in how to:

  • Provide tactical advice, training and support on core technology applications (both hardware and software) to internal colleagues and external clients and customers to enhance and enable the delivery of application-based products and services
  • Delivers the roll-out of upgrades to existing technologies, implement new technologies for use by colleagues and provide change management support to them
  • Assist with the planning of IT application and infrastructure change projects, implementing, testing and rolling out software and hardware relating to these change projects
  • Implement and support the creation of remote working environments

For a full list of programme modules visit: velocity-pt.co.uk

What to expect at the end of your apprenticeship

  • The role offers long term security and the opportunity to progress into a permanent position

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent 5 GCSE's including English & Maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

Carebeans Limited is a contemporary, innovative software company based in the UK. We design and build comprehensive care planning and management software along with fully integrated mobile applications for the UK social care sector. We are also developing exciting new in home technologies to support independent living. We are a rewarding, customer-centric, supportive business and our goal is to expand the customer support team to meet the needs of a rapidly growing customer base.

Employer

CAREBEANS LIMITED

Address

High Street

Hereford

HR1 2AB

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Training

Training provider

VELOCITY 1ST LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Tom Crossland

thomas.crossland@velocity-academy.co.uk

07887340679

Apprenticeship standard

Applications support lead

Level 4 (Higher national Certificate)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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