IT Support Apprentice CAREBEANS LIMITED
Carebeans Limited is looking for an experienced and enthusiastic individual to fill the position of IT Support - ensuring our customers have a great experience. Comprehensive training and support will be provided to the right candidate. The right candidate is someone who wants to play a key part in a growing business.
Closing date: 15 Jan 2024
Apprenticeship summary
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Annual wage
£14,000.00
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Working week
Monday - Friday, 9.00am - 5.00pm.
Total hours per week: 37.5
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Expected duration
18 Months
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Possible start date
18 Jan 2024
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Date posted
14 Nov 2023
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Apprenticeship level
Higher
Level 4 (Higher national Certificate) -
Reference number
VAC1000211716
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Positions
1 available
What you will do in your working day
- Provide top customer service - providing customers with support and technical assistance as needed
- Contribute to the roll out of our solution to customers
- Build and manage our technical portfolio of mobile devices and be part of the roll out of monitoring and Alexa solutions
- Document incidents with customer service issues and learn from them to improve the customer experience for future customer interactions
The training you will be getting
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 4 Applications Support Lead qualification, with training in how to:
- Provide tactical advice, training and support on core technology applications (both hardware and software) to internal colleagues and external clients and customers to enhance and enable the delivery of application-based products and services
- Delivers the roll-out of upgrades to existing technologies, implement new technologies for use by colleagues and provide change management support to them
- Assist with the planning of IT application and infrastructure change projects, implementing, testing and rolling out software and hardware relating to these change projects
- Implement and support the creation of remote working environments
For a full list of programme modules visit: velocity-pt.co.uk
What to expect at the end of your apprenticeship
- The role offers long term security and the opportunity to progress into a permanent position
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
CAREBEANS LIMITED
Address
High Street
Hereford
HR1 2AB
Training
Training provider
VELOCITY 1ST LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Tom Crossland
thomas.crossland@velocity-academy.co.uk
07887340679
Apprenticeship standard
Applications support lead
Level 4 (Higher national Certificate)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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