Customer Service Apprentice Gresleydale Healthcare Centre
This is an amazing opportunity to start a career in the Primary Care sector. This is a varied job role which will enable you to develop many skills. If you have a friendly, caring nature are enthusiastic about providing an excellent level of customer service, then this employer is waiting for you to apply today.
Closing date: 11 Dec 2023
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 37.5
Possible start date
18 Dec 2023
10 Nov 2023
Level 2 (GCSE)
What you will do in your working day
Duties to include, but not exclusive to:
- Working on the reception desk
- Meeting and greeting patients and visitors to the surgery
- Booking appointments
- Answering queries in person and via telephone and
signposting to other services where relevant
- Processing patients’ records using bespoke systems
- Action queries on clinical system
- Registering patients
- Monitoring mailboxes
- Processing ingoing mail – scanning & filing
- Ensuring reception and waiting room is clean & tidy
- Stationary Stock replenishment
- Adhoc administrative duties
The training you will be getting
Level 2 Customer Service Practitioner Apprenticeship.
Apprentices who have not achieved the equivalent of level 2
qualifications in maths and English, will need to achieve level 1
functional skills in these and work towards level 2 functional skills.
Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job
activities and training.
On the job and off the job training will be delivered in the
What to expect at the end of your apprenticeship
Progression onto Customer service specialist Level 3.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 4-9) Essential
Things to consider
About the employer
Gresleydale Healthcare Centre
ACCESS TRAINING (EAST MIDLANDS) LTD
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Customer service practitioner
Level 2 (GCSE)
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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