Customer Service Apprentice Gresleydale Healthcare Centre

This is an amazing opportunity to start a career in the Primary Care sector. This is a varied job role which will enable you to develop many skills. If you have a friendly, caring nature are enthusiastic about providing an excellent level of customer service, then this employer is waiting for you to apply today.

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Closing date: 11 Dec 2023

Apprenticeship summary

  • Annual wage

    £10,296.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday 9am-5pm with ½ hour lunch.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    18 Dec 2023

  • Date posted

    10 Nov 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000211397

  • Positions

    1 available

What you will do in your working day

Duties to include, but not exclusive to:

  • Working on the reception desk
  • Meeting and greeting patients and visitors to the surgery
  • Booking appointments
  • Answering queries in person and via telephone and
    signposting to other services where relevant
  • Processing patients’ records using bespoke systems
  • Action queries on clinical system
  • Registering patients
  • Monitoring mailboxes
  • Processing ingoing mail – scanning & filing
  • Ensuring reception and waiting room is clean & tidy
  • Deductions
  • Tasks
  • Stationary Stock replenishment
  • Adhoc administrative duties

The training you will be getting

Level 2 Customer Service Practitioner Apprenticeship.

Apprentices who have not achieved the equivalent of level 2
qualifications in maths and English, will need to achieve level 1
functional skills in these and work towards level 2 functional skills.

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.

The apprentice will spend 20% of their working hours in off the job
activities and training.

On the job and off the job training will be delivered in the
workplace.

What to expect at the end of your apprenticeship

Progression onto Customer service specialist Level 3.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 4-9) Essential
GCSE or equivalent Maths (Grade 4-9) Essential

Things to consider

The applicant will be dealing with patients coping with a variety of illnesses and patience and empathy is essential

About the employer

Gresleydale Health Care Centre is a busy friendly GP practice situated in the heart of Church Gresley, Swadlincote. They have a Care Quality Commission rating of Good. They have a team of Drs, Health Care Practitioners and assistants, Nurses and a Mental Health Team to offer the best services for their patients.

Employer

Gresleydale Healthcare Centre

Address

GLAMORGAN WAY

CHURCH GRESLEY

SWADLINCOTE

DE11 9JT

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Training

Training provider

ACCESS TRAINING (EAST MIDLANDS) LTD

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Ellie Griffin

ellie.griffin@atem.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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