Customer Service Advisor Apprentice HOVERTRAVEL LIMITED

A unique and exciting opportunity is offered as a Hovercraft Service Advisor. You will be the first point of contact for our passengers, welcoming and guiding customers at our Southsea terminal, from pavement to hoverpad. You will be in a position to make a real difference to the customers’ experience as they start their journey.

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Closing date: 01 Jun 2024

Apprenticeship summary

  • Annual wage

    Competitive

    This pay rate is above National Minimum Wage

    To be agreed upon appointment.

  • Working week

    Rolling shift pattern of 2 earlies, 2 lates & 2 days off. Midweek Early- 05:45-13:15 Late- 13:00-20:45 Saturday Early- 07:45-14:15 Late- 14:00-20:45 Sunday Early- 07:45-14:15 Late- 14:00-20:45 Fri/Sat - (Jul/Aug only) 22:15 finish

    Total hours per week: 35.0

  • Expected duration

    12 Months

  • Possible start date

    15 Jun 2024

  • Date posted

    14 Mar 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000211379

  • Positions

    2 available

What you will do in your working day

  • Serving customers on the desk
  • Selling tickets
  • Supervising the craft departure
  • Assisting passengers with their luggage
  • Ensuring passengers safely embark and disembark from the craft
  • Loading and unloading the hovercraft of freight and luggage
  • Greet passengers at the terminals
  • Answer general enquiries and provide travel advice to walk in customers
  • Sell and issue published flight tickets, process freight and sell other merchandise and products as deemed appropriate by the Company
  • Operate and maintain the Company ticketing and booking system, ensuring that it is kept accurate and up to date at all times
  • Receive payment by cash, cheque, credit cards, vouchers, or automatic debits
  • Issue receipts or change due to customers within Company guidelines
  • Answer enquiries related to the Companies web booking system resolving issues where possible
  • Provide advice to passengers on our product range and taking the opportunity to up sell where appropriate
  • General administration as required

The training you will be getting

The apprentice will be studying towards the Customer Service Practitioner Level 2 qualification, including Functional Skills in English and maths if required. Learning will all be in the workplace with a work based trainer on a regular basis.

What to expect at the end of your apprenticeship

Progression to full-time permanent Hovercraft Handling Agent or Hovertravel Service Agent. There is also potential to progress to Team Leader, Duty Manager and beyond.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Team working, Self motivated, Personal development

Qualifications

GCSE or equivalent English (Grade 2/E) Desired
GCSE or equivalent Maths (Grade 2/E) Desired

Things to consider

The role will involve some outdoor working, escorting passengers to the Hovercraft, for which appropriate clothing will be supplied. Please note early and late shift patterns with regard to working hours.

About the employer

Hovertravel is the world’s longest running commercial hovercraft service and is the only scheduled passenger hovercraft service in the Europe. Hovertravel offers the fastest way to cross the Solent between Southsea, Portsmouth and Ryde, Isle of Wight. Hovertravel operate two hovercraft with a frequent service (plus additional services at commuter times) and the journey time is just under 10 minutes. The hovercraft is a tourist attraction in its own right. Hovertravel was established in 1965 and over 29 million passengers have travelled on the service. The advantage of the hovercraft is that they can travel at extremely low tides. If it hadn't been for the tides, Hovertravel might never have existed. The low tides at Ryde, take the sea out far beyond the town's esplanade, and it has always been impossible for any ship to berth anywhere near roads or bus routes. Until 1965, the only passenger ferries from Portsmouth stopped at the end of Ryde’s third of a mile long pier.

Employer

HOVERTRAVEL LIMITED

Address

HovertravelClarence Esplanade

Southsea

PO5 3AD

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Training

Training provider

HAVANT AND SOUTH DOWNS COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Liz Langley

liz.langley@hsdc.ac.uk

+442393879999

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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