Hyundai Service Advisor Apprenticeship Marshall Hyundai Worcester
At Hyundai, you’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment, and grow with the company.
Closing date: 07 Jan 2024
Apprenticeship summary
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Annual wage
£10,982.40 to £21,673.60
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Minimum Wage Rates -
Working week
Mon-Fri between 8am – 6pm 1 hour lunch.
Total hours per week: 40.0
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Expected duration
13 Months
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Possible start date
14 Jan 2024
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Date posted
10 Nov 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000211341
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Positions
1 available
What you will do in your working day
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Marshall Hyundai Gatwick are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
- Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
- Upselling and cross-selling additional products and services
- Booking in cars for MOT's and service
- Liaising with workshop vehicle technicians for updates with vehicle repair timescales
- Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
- Working to a high level of customer service at all times
- General ad hoc duties as and when required
The training you will be getting
Level 2 Customer Service Practitioner Standard.
Service Advisor, Intermediate Apprenticeship (1 year).
Standard training will include:
- Nationally recognised qualifications IMI level 2
- Certificate in Customer Service for the Automotive Industry
- ATA Accreditation Customer Service Advisor
- Certified Hyundai courses
- Regular in dealer review and assessment visits
- Training and training location to be confirmed
What to expect at the end of your apprenticeship
Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade C/4) Essential
About the employer
Employer
Marshall Hyundai Worcester
Address
West
Fleming House
Fleming Way,
RH10 9JY
Training
Training provider
NOTTINGHAM COLLEGE
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Molly
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.