Apprentice Administrator CROWN LIFT TRUCKS LIMITED

To deliver Excellence in Business Administration and Customer Care, whilst also achieving monthly targets set in relation to KPI's and Service Budgets. This role is critical to the UK Service Team's success, and requires an ability to task manage and prioritise workloads to reflect the requirements of the day.

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Closing date: 05 Jan 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Thursday 9am to 5.30pm. Friday 9am to 5.00pm. 1 hour lunch unpaid.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    08 Jan 2024

  • Date posted

    13 Nov 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Work shadow a colleague and develop an understanding of office procedures through on the job training.
  • Use of Microsoft applications such as Outlook, Word, and Excel.
  • Learn Crown administrative procedures, and how to use in house software.
  • Build relationships and maintain regular contact with customers, keeping them fully updated in relation to all open work orders for their site.
  • Manage a busy telephone and email service used to log breakdowns from our vast client base across the UK.
  • Provide administrative support to the UK Fleet of Fork Lift Engineers, planning and dispatching engineers where required
  • Receive service repair and maintenance requests from customer and enter into in-house software.
  • Processing completed work orders and team timecards.
  • Review and resolve any invoice queries in line with company’s 5-day handling time.
  • Interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house ERP system (BaaN). At the same time providing administrative support to the UK Fleet of Fork Lift Engineers, planning & dispatching engineers where required.
  • Representatives are required to maintain good housekeeping in relation to WIP (Work In Progress), and manage a busy telephone and email service used to log breakdown calls from our vast client base across the UK. They should be equipped with an excellent Customer Care mantra which involves them going the extra mile to accommodate the needs of the customer.

The training you will be getting

  • To complete a Level 3 Business Administrator apprenticeship, completing set modules on time and attending college on a 12-week block release. 

What to expect at the end of your apprenticeship

You will have potential for employment within the industry, or seek further education. At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them. From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Personable, Flexible


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

In addition to financial remuneration and participation, we our offer our employees’ various social benefits including but not limited to: · Company pension plan. · 25 days annual leave plus bank holidays. · Excellent discount scheme with access to the best perks from some of the UK’s biggest brands. · Employee assistance programme.

About the employer

Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible. Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks. Our brand promise is: “Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value.” Quality and performance are the foundation of Crown’s success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make. Crown’s headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles




W Quay Road



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Rose Gallagher

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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