To deliver Excellence in Business Administration and Customer Care, whilst also achieving monthly targets set in relation to KPI's and Service Budgets. This role is critical to the UK Service Team's success, and requires an ability to task manage and prioritise workloads to reflect the requirements of the day.
Closing date: 05 Jan 2024
Total hours per week: 37
Possible start date
08 Jan 2024
13 Nov 2023
Level 3 (A level)
What you will do in your working day
- Work shadow a colleague and develop an understanding of office procedures through on the job training.
- Use of Microsoft applications such as Outlook, Word, and Excel.
- Learn Crown administrative procedures, and how to use in house software.
- Build relationships and maintain regular contact with customers, keeping them fully updated in relation to all open work orders for their site.
- Manage a busy telephone and email service used to log breakdowns from our vast client base across the UK.
- Provide administrative support to the UK Fleet of Fork Lift Engineers, planning and dispatching engineers where required
- Receive service repair and maintenance requests from customer and enter into in-house software.
- Processing completed work orders and team timecards.
- Review and resolve any invoice queries in line with company’s 5-day handling time.
- Interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house ERP system (BaaN). At the same time providing administrative support to the UK Fleet of Fork Lift Engineers, planning & dispatching engineers where required.
- Representatives are required to maintain good housekeeping in relation to WIP (Work In Progress), and manage a busy telephone and email service used to log breakdown calls from our vast client base across the UK. They should be equipped with an excellent Customer Care mantra which involves them going the extra mile to accommodate the needs of the customer.
The training you will be getting
- To complete a Level 3 Business Administrator apprenticeship, completing set modules on time and attending college on a 12-week block release.
What to expect at the end of your apprenticeship
You will have potential for employment within the industry, or seek further education. At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them. From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 4/C) Essential
Things to consider
About the employer
CROWN LIFT TRUCKS LIMITED
WARRINGTON & VALE ROYAL COLLEGE
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Level 3 (A level)
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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