Reception and Business Support Apprentice St Neots Surgery

A new and challenging role for a confident person who can keep calm under pressure and to become part of a well established medical reception and business support team. This position will include face to face contact with patients and assisting with telephone enquiries and administrative duties.

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Closing date: 15 Dec 2023

Apprenticeship summary

  • Annual wage


    Pay will increase to £8.00 per hour after a successful 6 month probationary period.

  • Working week

    Monday off. Tuesday 08.25 - 13.00 and 13.30 - 18.15. Wednesday 08.25 - 13.00 and 13.30 - 1655. Thursday 08.25 - 13.00 - 13.30 - 16.55. Friday 08.25 - 13.00 - 13.30 - 16.55.

    Total hours per week: 33

  • Expected duration

    12 Months

  • Possible start date

    18 Dec 2023

  • Date posted

    14 Nov 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Responsibilities will vary but will include;

  • Supporting a busy reception/administration team in dealing with patients both face to face and over the phone
  • Booking patients in for routine appointments and handling general enquiries both direct to patients and over the phone as necessary
  • Liaising with GPs and other NHS partners
  • Administration tasks to include;
  • Scanning of documents
  • Photocopying notes and reports
  • Filing patients notes and marrying together new patient notes
  • General administration tasks as necessary
  • Other duties will involve computer-based tasks

Accurate record keeping is vital within the surgery so a good attention for detail ensuring all paperwork is completed to a high standard will be expected as will and understanding of tact and respect for all patients who visit the surgery.

The training you will be getting

  • Full Customer Service Level 2 - Standard
  • On the job training to support role development
  • Employer will allocate dedicated training time for off the job training as required for the qualification
  • Off the job support for qualification requirements - learner will need to attend college for one full day per month and this will be supported by regular remote training and site visits
  • Functional Skills Support (maths, English) - if required

What to expect at the end of your apprenticeship

Possibility of future employment/progression opportunities upon successful completion of level 2 qualification.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Analytical skills, Team working, Patience


GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired

Things to consider

Part of qualification will require regular College attendance to support Off The Job training. The employer will allocate dedicated Off The Job training time, per week, to support qualification requirements. The College is based near Marsh Mills business park, Plymouth. Due to the nature of the employment a respect for patient confidentiality is expected and any breach will lead to disciplinary action.

About the employer

St Neots Surgery are a well established and very busy medical practice based within the city area and the practice aim is to provide a high standard of medical care in a friendly, professional manner at all times. The practice regularly supports new apprenticeships and are keen to develop and progress candidates as far as possible.


St Neots Surgery





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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Trevor Barnes

07836 536590

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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