This is a fantastic opportunity for a recent school or college leaver who has an enthusiasm and keen interest in starting a career within Customer Service. As part of your role you will be, call handling, utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken. All whilst working towards your Customer Service specialist Level 3
Closing date: 05 Mar 2024
£6.00 an hour aged 16-18 for the first year £8.00 an hour 19+ for the first year
Total hours per week: 37.05
Possible start date
19 Mar 2024
10 Nov 2023
Level 3 (A level)
What you will do in your working day
This is a fantastic opportunity for any individual who has an enthusiasm and keen interest in starting a career within Customer Service.
The company specialise in hosting/cloud solutions, internet and telecommunication support, web hosting and internet connectivity. They have a large number of clients throughout the UK and provide an IT managed service for all of the above areas.
They are now looking for an enthusiastic individual who has great communication and customer service skills to join their growing team.
Key duties will include:
· Call handling.
· Directing calls and placing orders on internal systems.
· Utilising a CRM, creating customer accounts, raising tickets, ensuring notes are taken.
· Handling a LiveChat service, providing customer service as necessary.
· Answering telephone calls and responding to emails.
· Any other administrative duties.
· Assisting in the provision of hardware, shipping, and preparing for dispatch.
The ideal candidate will have excellent written and verbal communication skills and be computer literate. You must have a basic understanding of Microsoft Excel and Word, be able to follow customer briefs and instructions, be able to work to deadlines, strong attention to detail and be able to work well under pressure and as part of a small, hands-on team. Previous customer service experience will be an advantage.
This role will be working towards Customer service specialist Level 3 qualification supported by starting off.
The training you will be getting
- Customer service specialist level 3
- Remote training delivery
- 6 hours of dedicated training time every week
What to expect at the end of your apprenticeship
Possible fulltime permanent position upon completion of the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 4/C) Essential
About the employer
MONKEY TREE HOSTING LTD
STARTING OFF LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Customer service specialist
Level 3 (A level)
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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