Patient Co-ordinator Apprentice Langford Surgery

Working as part of a team you will direct patients in accessing appropriate service or healthcare professionals in a courteous, efficient, and effective way. Managing expectations of patients, carers and guardians to provide a high standard of patient service. Pro-actively communicate information between patients and healthcare professionals.

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Closing date: 03 Dec 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday. Between the hours of 8.00am - 6.30pm. Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    18 Dec 2023

  • Date posted

    13 Nov 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Key Responsibilities:

  • To support the Patient Services Manager in the delivery of safe and efficient responses to patient requirements
  • Working in our telephone hub being the first contact to our patient enquiries and appointment booking requests
  • Making of appointments by telephone and at the reception desk, using a computerised system
  • Letter scanning and filing, dealing with clerical patient changes of address, completion of forms etc. as required
  • Checking and completion of tasks as appropriate
  • Creation of new patient records
  • Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations
  • Maintain accurate records

Other Responsibilities:

  • To understand performance targets and achieve agreed KPI’s
  • To ensure clinical resource and appointment allocation are used in the most effective way
  • To support with information on complaints, concerns and incidents, working with the relevant Manager to resolve them in an effective and timely way
  • To support change to both the service and the structure of the Surgery
  • To undertake any other duties commensurate within the post holder’s role as requested by Surgery Manager / Patient Services Manager
  • Attending training and events organised by the Surgery or other agencies, where appropriate


  • Adapt communication style and content to reflect different type of people when making contact
  • Ability to receive sensitive or contentious information and process appropriately
  • Promote positivity and effective working relationships with commissioners, other health care providers and other key health care providers and other key partners to support an integrated approach to high quality patient care

The training you will be getting

Level 3 Business Administrator apprenticeship standard, which includes:

  • End-Point Assessment (EPA)
  • Underpinning skills, knowledge and behaviours needed to be a qualified Business Administraitor

The training provider for this Apprenticeship will be City of Bristol College who will support you in working towards achieving your qualification.

What to expect at the end of your apprenticeship

Candidates can look forward to full-time employment following a successful apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English & Maths (Grade 4 / C) Essential

Things to consider

Uniform Supplied.

About the employer

Our commitment to the very highest standards of patient care affords us the privilege of registration as a training practice for medical students and GP Registrars. The practice has a shared belief in making a continued positive difference for patients and a common goal in wanting to provide the best possible service for our patients and ensuring their healthcare needs are met.


Langford Surgery





BS40 5EL

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Apprenticeship Team


Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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