Veterinary Receptionist Apprenticeship THE ROYAL VETERINARY COLLEGE

Learn and contribute to Hospital service standards, via excellent customer service and reliable administration support, working alongside our experienced veterinary reception team. You will undertake Veterinary Receptionist training to achieve a Customer Service Practitioner Apprenticeship and the VetSkill Certificate for Veterinary Receptionists.

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Closing date: 21 Dec 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Working 5 days per week, including 1 allocated college day per week. The 8 hour shifts include 1 hour unpaid break. Times of the shifts are to be confirmed.

    Total hours per week: 35

  • Expected duration

    14 Months

  • Possible start date

    22 Dec 2023

  • Date posted

    09 Nov 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Building client rapport through proactive customer service
  • Promoting growth of hospital business
  • Providing resolution of queries and complaints
  • Making responsible product recommendations in line with patient wellness protocols
  • Account management
  • Diary management, medication collections, client reminders, and insurance payment processing
  • Ensuring a positive client experience by maintaining waiting room cleanliness, hygiene, and staff presentation

Ability to actively work to uphold and promote the RVC values of, professionalism and commitment, compassion and caring, dedication to quality and innovation, devotion to the advancement of knowledge and the alleviation of suffering.

  • Display screen equipment use
  • Infection control duties required

The training you will be getting

  • Customer Service Practitioner with VetSkill Level 2 Certificate for Veterinary Receptionists
  • End Point Assessment will be required to achieve the apprenticeship
  • Training and training location to be confirmed

This qualification is work-based, so no college attendance is required. Instead all tuition, support and assessment will be provided in the workplace, online and via email and telephone contact.

The Apprentice position will be primarily located at our Camden Campus in London.

What to expect at the end of your apprenticeship

The apprentice will be able to apply for Veterinary Receptionist positions as they become available.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent 2 Additional Subjects (Grade A*-C/9-4) Essential
GCSE or equivalent English Language (Grade A*-C/9-4) Essential
GCSE or equivalent Maths (Grade A*-C/9-4) Essential
GCSE or equivalent Science (Grade A*-C/9-4) Essential

Things to consider

Please do not contact the employer directly. Please contact Steph Ross on 01480 422060 if you have any queries when making your application. *Please note, the employer reserves the right to close this vacancy before the closing date if sufficient applications are received. Please apply early to avoid potential disappointment* The National Minimum Wage (NMW) for apprentices is £5.28 per hour as of 01/04/2023. This applies to 16-18 year olds and those aged 19+ in the first year of their apprenticeship. For all other apprentices, the NMW appropriate to their age applies. The NMW for apprentices applies to both time spent on the job plus time spent training.

About the employer

The Royal Veterinary College is a veterinary school with campuses in central London and Potters Bar. It is the oldest and largest veterinary school in the UK and one of only eight in the country where students can study to become a vet. The BSAH has a team of dedicated small animal and ex𝑜tic species vets and nurses, offering a professional and caring service from our fully equipped teaching hospital in London.




4 Royal College Street



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Steph Ross

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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