Level 3 ICT Apprenticeship POINT2POINT IT LIMITED
The IT Technician will be trained on our RMM (Remote Monitor and Monitoring) package. You will be dealing with client IT problems and trained in prevention of the problem not just reacting to current issues. You will be working on notebooks, desktops, servers mainly on the Windows systems. You will also be learning and dealing with Microsoft 365 problems.
Closing date: 03 Dec 2023
Apprenticeship summary
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Annual wage
£12,480.00
£6 (£240 a week) which will be reviewed after 2 months 20 days PLUS Bank Holidays
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Working week
Monday - Friday 9.00am - 6.00pm.
Total hours per week: 40.0
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Expected duration
18 Months
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Possible start date
11 Dec 2023
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Date posted
14 Nov 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000210915
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Positions
1 available
What you will do in your working day
The IT Technician Apprentice will be learning how to develop business IT hardware and software to our ever-growing client base. Below is a basic list of duties:
- Answering customer calls and helpdesk ticket enquiries and recording details of IT requests
- Returning customer calls and helpdesk ticket enquiries
- Going to client’s site to install equipment or setup software.
- Keeping an accurate timesheet, detailing time, customer and work completed
- Making software available to appropriate users
- Assigning access permissions to users according to the role
- Installing and testing software
- Trouble-shooting PC software and operating system errors / faults
- Ensuring remote monitoring software is installed, properly configured, regularly updated and working properly on all PC and server stations
- Distributing files as required for staff use
- Maintaining servers and network hardware
- Setting up hardware
- Diagnosing and troubleshooting hardware failures
- Checking new computer equipment and installing as expected
- Liaising with external vendors to resolve faults speedily
- Liaising with the designated personnel
The training you will be getting
IT Communications Technician Apprenticeship Level 3 Apprenticeship Standard.
What to expect at the end of your apprenticeship
- Full-time job at Point2Point IT Ltd
- Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
POINT2POINT IT LIMITED
Address
Point2Point IT Ltd, Suite 1 Crowood House
Gipsy Lane
SN2 8YY
Training
Training provider
NEW COLLEGE SWINDON
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
Kirsty
07564576155
Apprenticeship standard
Information communications technician
Level 3 (A level)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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