Apprentice Service Advisor STEVEN EAGELL LIMITED

We have a fantastic opportunity for the right individual to develop a career with and award-wining employer and at a company representing the world’s largest automotive brand. As an Apprentice Service Advisor, your role is to provide the highest level of customer care and satisfaction with excellent training alongside!

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Closing date: 15 Dec 2023

Apprenticeship summary

  • Annual wage



  • Working week

    Monday - Friday 8.00am - 6.00pm, with rotational Saturdays.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    08 Jan 2024

  • Date posted

    08 Nov 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Ensuring that we always provide the highest level of after sales customer care and satisfaction, giving the customer the best possible experience
  • Talks and listens to customers to build rapport and understand their service/repair requirements
  • Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs
  • Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly
  • Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership
  • Schedules work to meet customer requirements, considering workshop/body shop utilisation targets, job complexity and parts availability
  • Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
  • Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g., by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
  • Ensures opportunities for sales by other teams are followed up by the most appropriate specialist
  • Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provided

In return:

  • Full-time, permanent position (35-40 hours per week)
  • Company car scheme
  • Comprehensive training provided.
  • 22 days of holiday (+ Bank Holidays)
  • Company pension scheme
  • Staff discount scheme
  • Sick pay
  • Health and wellbeing programme

The training you will be getting

  • You will undertake a level 3 Customer Service Specialist qualification, delivered by Learning Curve Group
  • The training will be delivered remote based within the workplace, meaning no college release day required

What to expect at the end of your apprenticeship

There is a potential full-time position available, upon successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Ability to multi-task, Work well under pressure


GCSE or equivalent English (Grade 9-4 (A*-C)) Essential
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential

Things to consider

At the Steven Eagell Group we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.

About the employer

The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 44 locations across the Southeast, East of England, and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.




2-4 Ferris Row

Riverside Park



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Olivia Hodgson

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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