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Customer Care Apprenticeship McDonald's - Winchester - 69 St Georges Street - 0393 - F
Every McDonald's customer should have a brilliant experience each time they visit. As a Customer Care Apprentice, you'll make it happen! Driven by a desire to provide an excellent customer experience, this important role finds you at the heart of our business - in our customer dining areas.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 06 Jan 2024
Apprenticeship summary
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Annual wage
£11,700.00
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Working week
Whilst you will have a rota including a variety of shifts, including evenings and weekends you might also be asked to work additional hours outside of this at short notice - Exact shifts to be confirmed.
Total hours per week: 30
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Expected duration
15 Months
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Possible start date
13 Jan 2024
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Date posted
09 Nov 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000210749
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Positions
4 available
What you will do in your working day
As a Customer Care Apprentice, having the ability to build rapport with others in a genuine and natural way is key for this role.
What your apprenticeship will offer:
● You'll work towards a Level 2 Customer Service Practitioner Standard - which is equivalent to 5 GCSES!
● You'll receive day to day training in your restaurant and a blended social learning experience for your qualification. This will be delivered on a 121 basis in your workplace by one of our expert trainers every 4-6 weeks via face-to-face visits or remotely over telephone or Skype.
● The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills, and behaviours.
● You'll be assigned an Apprenticeship Mentor who will support you alongside your Manager and Assessor throughout your training and in the run up to your End Point Assessment.
● They will coach you from your first day and facilitate your 20% off job training as well as support you with your practical and online assessments.
What your role will involve:
As a Customer Care apprentice, you will:
● Bring our Values to life in your restaurant to deliver hot fresh food, in a clean and friendly environment, giving every customer a great experience.
● Consistently deliver the highest standards of quality, service, and cleanliness in the restaurant.
● Act as a host; be approachable, friendly and anticipate customer needs.
● Completing tasks and activities in line with training/SOCs, company guidelines and management direction.
● Adhering to McDonald's standards of quality, service and cleanliness and following all workplace safety, security, and food hygiene procedures.
● Taking responsibility for your training in all areas; looking for opportunities to improve and develop.
● Following the 'Fix Up, Work Sharp' guidelines and taking pride in your personal appearance.
Deliver Customer Experience:
● Make it special - act as a role model - be welcoming, personalise your comments and connect with your customers with confidence.
● Make it genuine - give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic
● Adapt to each customer's needs - be customer confident and provide an individual experience that exceeds their expectations, e.g.:
● Treat all customers and colleagues with courtesy and respect.
● Be patient with customers who need help, offer to explain the menu.
● Get to know regular customers and treat them individually.
● Use positive gestures, e.g., offer to clear trays, help parents with pushchairs or make a child's visit special, direct queues during busy periods.
● Support in store events with enthusiasm.
● Answer customer queries confidently and professionally - keep up to date with knowledge on our food and promotions.
● Monitor food quality being consumed by customers.
Benefits:
● Holiday pay
● Pension scheme
● Flexible working
● Free staff meals & employee discounts on selected McDonald's food
● Opportunities for training and development
● Discounts at major high street retailers
● Exclusive employee competitions
● Uniforms
● Service awards
The training you will be getting
- Customer Service Practitioner Apprenticeship L2 including Functional Skills in maths and English
What to expect at the end of your apprenticeship
Once you've successfully completed this apprenticeship there are many opportunities to develop and have a rewarding career, with progression opportunities into Supervisor and Management roles.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
McDonald's - Winchester - 69 St Georges Street - 0393 - F
Address
69 St Georges Street
SO23 8BG
Training
Training provider
LIFETIME TRAINING GROUP LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 06 Jan 2024