An Administration Apprentice is responsible for supporting the administrative functions within the college while simultaneously learning the skills and knowledge required for a career in administration. This role typically involves performing a wide range of tasks to facilitate the smooth operation of the college.

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Closing date: 11 Dec 2023

Apprenticeship summary

  • Annual wage


    Salary depending on experience.

  • Working week

    Hours and shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    14 Months

  • Possible start date

    12 Dec 2023

  • Date posted

    08 Nov 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Data Entry: Inputting and updating data in digital systems or databases accurately and efficiently.
  • Document Management: Sorting, filing, and organizing physical and electronic documents, ensuring they are easily accessible.
  • Reception: Greeting visitors, answering phone calls, and directing inquiries to the appropriate personnel.
  • Email Correspondence: Managing and responding to emails, forwarding messages, and maintaining email organization.
  • Scheduling: Assisting with appointment scheduling, meeting coordination, and managing calendars for team members.
  • Office Supplies: Monitoring and replenishing office supplies, including stationery, and placing orders as needed.
  • Record Keeping: Maintaining records and logs of various activities, such as inventory, employee attendance, or project progress.
  • Reporting: Preparing reports and documents, including spreadsheets and presentations, using software like Microsoft Office.
  • Communication: Liaising with colleagues and external parties to facilitate communication and information exchange.
  • Learning and Development: Actively participating in training programs and courses to enhance administrative skills and knowledge.
  • Problem Solving: Assisting in resolving administrative challenges and finding efficient solutions.
  • Compliance: Ensuring that administrative tasks are performed in accordance with company policies and relevant regulations.
  • Confidentiality: Maintaining the confidentiality of sensitive information and handling it securely.
  • Process Improvement: Identifying areas for process improvement and suggesting ways to streamline administrative tasks.
  • Other Duties: Carrying out ad-hoc tasks and projects as assigned by supervisors to support the smooth operation of the organization.

The training you will be getting

  • Level 2 Customer Service Practitioner Apprenticeship.
  • An End Point Assessment will be required to achieve the apprenticeship.

What to expect at the end of your apprenticeship

Upon successful completion of an administration apprenticeship, individuals can pursue various career paths in administration, such as Administrative Assistant, Office Manager, or other administrative roles depending on the organisation at the time.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Independent working, Eagerness to learn, Professionalism


GCSE or equivalent English Language (Grade Grade A*-C/9-4) Essential
GCSE or equivalent Maths (Grade Grade A*-C/9-4) Essential
Other Duke of Edinburgh (Grade Pass) Desired

Things to consider

The College of Animal Welfare is committed to safeguarding and promoting the welfare of young people. All job applicants will undertake a Disclosure DBS check. For further details or an application pack please contact Rachel Batten at *Please note, the employer reserves the right to close this vacancy before the closing date if sufficient applications are received. Please apply early to avoid potential disappointment* The National Minimum Wage (NMW) for apprentices is £5.28 per hour as of 01/04/2023. This applies to 16-18 year olds and those aged 19+ in the first year of their apprenticeship. For all other apprentices, the NMW appropriate to their age applies. The NMW for apprentices applies to both time spent on the job plus time spent training.

About the employer

Established in 1989, we have over 30 years of experience in delivering professionally recognised qualifications, which has led to thousands of successful careers. You can study from one of our 10+ locations around the country, gain experience through an apprenticeship or study remotely with our online courses. We offer a wide variety of course levels, from; certificates and diplomas to degrees. Once qualified you can continue to learn by attending one of our certificated CPD events. If you want to expand your career further, the CAW Business School can provide you with management training. Or, like many others have done, why not come back to work with us and use your experience to teach others.




Topcliffe Close

Capitol Park



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Rachel Batten

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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