Customer Service Apprentice - Scheduler WATES PROPERTY SERVICES LIMITED

We have an exciting opportunity in our friendly Property Services team for a Customer Service Apprentice in Lambeth. This is a great opportunity to join a growing team and receive ‘on-the-job training’, which will prepare you for your future career in Customer Service.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Dec 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday between 8am-5pm

    Total hours per week: 40

  • Expected duration

    13 Months

  • Possible start date

    30 Dec 2023

  • Date posted

    08 Nov 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What you will do in your working day

Our Customer Service apprenticeship will provide you with the opportunity to apply a range of skills to provide excellent service to customers. As a Customer Service Apprentice, you will have the opportunity to work both independently and as part of our fun and diverse team.

Tasks include:

  • Managing emails and phone calls
  • Responding to questions from customers and contractors
  • Investigating jobs that have not been accepted or attended to
  • Completing administrative tasks within deadlines

The training you will be getting

As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2. On successful completion, you will receive:

  • Level 2 in Customer Service
  • Level 1 Functional Skills in English & Maths (if required)

What to expect at the end of your apprenticeship

Wates offer a wide range of career progression opportunities including further qualifications on completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Enthusiasm to learn, Motivated, Punctual


GCSE or equivalent English (Grade A*-C 4-9) Desired

About the employer

We employ 3,800 people and work with a wide range of public and private sector customers and partners. In 2021 the Group delivered pre-tax profits of £37.4m against a turnover of £1.63bn.




1 Empire Mews

SW16 2BF

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Dec 2023