Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. Duties include: Active monitoring of the virtual servers and desktop resources.

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Closing date: 01 Dec 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 08:30am - 17:30pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    08 Dec 2023

  • Date posted

    15 Nov 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Perform checks on the backup solution and associated USB backup drives
  • Monitor hard drive space on servers, desktops, laptops, netbooks and tablets.
  • Monitor & install Microsoft windows updates on desktops, netbooks and laptops.
  • Update software and firmware on Apple devices.
  • Monitor Antivirus updates and/or issues with client software.
  • Review Server event log entries to proactively prevent issues.
  • Maintain the ICT Asset inventory.
  • Create and change user account details for Staff and Pupils.
  • Active monitoring of the virtual servers and desktop resources.
  • Projector cleaning.
  • Installation of core software on desktops, laptops and chromebooks
  • Office 365 administration for new users & password resets.
  • Making sure all classroom IT equipment is operating as intended.
  • Mobile devices ie: Ipads, chromebooks etc are maintained and are usable.
  • Office staff are supported with any IT needs such as windows related issues, printing etc.

The training you will be getting

Level 3 ICT apprenticeship standard delivered via virtual learning platform sessions with support from specialist trainers and 121 skills coach and our learning platform "Aptem" complete learning on program. IT Vendor training will also be provided.

What to expect at the end of your apprenticeship

Numerous options of progression through the company

Requirements and prospects

Desired skills and personal qualities

IT skills


GCSE or equivalent English & Maths (Grade C or Level 4 and above) Desired

About the employer

Since 1996 our business has been geared to providing high class, quality and affordable I.T. support and data cabling throughout the midlands, for business and educational establishments. In that time, we have helped many customers overcome technical problems and built reliable and scalable ICT systems. MDC is a fast-growing Leicester based ICT support specialist and provider of ICT services to primary schools and businesses in the East Midlands




Wigston Lane




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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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