Information Communications Technician Apprentice (ICT Digital Route) North Star

Northern Skills are recruiting on behalf of North Star Housing Group for a keen, hardworking individual to join their busy team as an Information Communication Technician digital route, maintaining ICT infrastructure and operating within a team to resolve issues. The successful candidate will gain a level 3 in ICT.

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Closing date: 03 Jan 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9am - 5pm

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    17 Jan 2024

  • Date posted

    08 Nov 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Provide a comprehensive range of professional ICT & Digital Services to the organisation including, but not limited to, coaching of digital skills, software analysis, data integrity and quality, telephony and mobile services management.
  • Working with the team to ensure the ICT infrastructure is fit for purpose, resilient and scalable to meet the current and future needs.
  • To support and monitor the existing infrastructure and perform preventative maintenance work. Monitor and manage asset database, and control software register.
  • Active Directory system administration. Manage usage, disposal, compliance, inventory, and protection of the asset portfolio.
  • To provide support with North Star's helpdesk facility and software. Provide telephone and in person support in line with the agreed Service Level Agreement.
  • To assist in performing root cause analysis to identify the underlying problems that arecausing user issues. Escalate difficult incidents or problems to suppliers and/or Head of Digital.
  • Identify common trends and themes of helpdesk tickets and run end user training sessions in one to one or group settings, to improve digital skills in the organisation.
  • To engage in day-to-day collaboration with Managed Service Provider (Exponential E).
  • Work collaboratively with all team members to achieved North Star Digital Strategy.
  • Inspire and enthuse colleagues and users of digital products including Office 365. Provide advice on the general digital competence and use analytics to identify needs.
  • Support the ICT team, ensuring they are adopting and following best-practices (ITIL).
  • Assist in the delivery of new ICT software systems to the requirement of the organisation.

The training you will be getting

  • Level 3 Information Communication Technician
  • Digital Route
  • One day per week Day release
  • Middlesbrough College

What to expect at the end of your apprenticeship

  • Depending on the circumstances of the business upon completion of the apprenticeship programme, there could be a potential position of employment available. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Problem solving skills, Presentation skills, Administrative skills, Logical, Team working, Creative, Initiative


GCSE or equivalent Maths and English (Grade 4) Essential

Things to consider

This vacancy is to start immediately therefore you must be available to start before applying. All closing, interview and start dates are subject to change and may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Northern Skills will check candidates' eligibility prior to any interviews.

About the employer

Our organisation is full of North Stars’. Bright people who sparkle , achieving great things, and rising stars who shatter expectations, raise the bar and are great to be around. To work for us you need to be a North Star. To find out what a North Star is, select the download below.


North Star





TS17 6QN

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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