Business Administration Apprentice MILLER UK LIMITED

This is an exciting opportunity for an individual with a "can do" attitude looking to join a successful, progressive company that is a leading manufacturer of buckets, quick couplers and other earthmoving attachments. Providing telephone support to customers on technical product queries and administering and processing warranty claims.

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Closing date: 02 Jan 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday between 9am - 5pm

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    09 Jan 2024

  • Date posted

    08 Nov 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The role:

We will provide you with the right skills and experiences to further your career with the support you need to perform to your full potential.

You will learn:

  • Providing world class service to both internal and external customers
  • Providing spare parts quotations to customer requests and processing of customer orders as part of the aftersales function
  • Completing customer close out/feedback calls to ensure customer satisfaction
  • Providing telephone support to customers on technical product queries
  • Liaising with the customer service team to resolve queries
  • Administering and processing warranty claims through the warranty returns procedure
  • General office support

The training you will be getting

Level 3 Business Administrator standard.

End point assessment.

All training will be done on site in the workplace.

What to expect at the end of your apprenticeship

Full time position upon completion of apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills, Team working


GCSE or equivalent English Language or English Literature (Grade 4/C or above) Essential
GCSE or equivalent Maths (Grade 4/C or above) Essential

About the employer

We are a privately owned international company based in the North East of England, with manufacturing in the North East of England and our joint venture plant in Northern China. Miller proudly supplies the global markets, which include the USA, Europe, India, Middle East and Australia. Our products and services are used and trusted by the world’s leading earthmoving manufacturers, as well as an established independent global distributor network and numerous end-user customers worldwide. Miller globally provides an extensive range of Couplers and Buckets to ensure our customers equipment can access the accessories needed to maximise production hours, reduce work lead-time, enhance yield, give best in class operator and team safety to ensure that they get the best performance on every job. We are the experience you can trust, constantly striving for excellence in all our products and services




Bassington Lane

Bassington Industrial Estate


NE23 8AD

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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