Do you love technology? Do you get satisfaction from fixing things and helping people out? If you’re looking for that next step and want to develop your skills then a career with us could be just what you’re looking for! We need talented people to join our fantastic team.

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Closing date: 01 Jan 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 9.00am - 5.00pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    08 Jan 2024

  • Date posted

    07 Nov 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Working on the helpdesk receiving telephone and email requests from clients as well as making call-backs
  • Investigating and resolving faults and incidents with the IT systems we look after
  • Providing remote support using our RMM (Remote Monitoring and Management) system
  • Monitoring backup systems and their status
  • Responding to alerts and managing incidents, outages and our response
  • Performing proactive maintenance and projects - or making recommendations
  • Managing tickets and jobs, maintaining accurate notes, paperwork and documentation
  • Installations and small projects
  • Support and configuration of Hosted Telephone Systems (VoIP)

You’d also work up to these duties as you progress:

  • Cloud, hosting and data centre operations
  • Ticket escalations and more complex problems

The training you will be getting

  • Level 3 Information Communications Technician Apprenticeship 
  • Functional Skills in maths and English if required

What to expect at the end of your apprenticeship

  • Full-time employment is expected once the apprenticeship is complete
  • Further training opportunities with Higher Level Apprenticeships are also available

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Problem solving skills, Logical, Team working


GCSE or equivalent Maths and English (Grade C (4) or above) Essential

About the employer

Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.




5 St. Andrew Street



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


John Moriarty


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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