First Line ICT Apprentice INVOLVE SELECTION LTD
Do you love technology? Do you get satisfaction from fixing things and helping people out? If you’re looking for that next step and want to develop your skills then a career with us could be just what you’re looking for! We need talented people to join our fantastic team.
Closing date: 01 Jan 2024
Apprenticeship summary
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Annual wage
£16,500.00
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Working week
Monday - Friday 9.00am - 5.00pm
Total hours per week: 37.5
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Expected duration
18 Months
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Possible start date
08 Jan 2024
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Date posted
07 Nov 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000209720
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Positions
1 available
What you will do in your working day
- Working on the helpdesk receiving telephone and email requests from clients as well as making call-backs
- Investigating and resolving faults and incidents with the IT systems we look after
- Providing remote support using our RMM (Remote Monitoring and Management) system
- Monitoring backup systems and their status
- Responding to alerts and managing incidents, outages and our response
- Performing proactive maintenance and projects - or making recommendations
- Managing tickets and jobs, maintaining accurate notes, paperwork and documentation
- Installations and small projects
- Support and configuration of Hosted Telephone Systems (VoIP)
You’d also work up to these duties as you progress:
- Cloud, hosting and data centre operations
- Ticket escalations and more complex problems
The training you will be getting
- Level 3 Information Communications Technician Apprenticeship
- Functional Skills in maths and English if required
What to expect at the end of your apprenticeship
- Full-time employment is expected once the apprenticeship is complete
- Further training opportunities with Higher Level Apprenticeships are also available
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
INVOLVE SELECTION LTD
Address
5 St. Andrew Street
London
EC4A 3AF
Training
Training provider
INVOLVE SELECTION LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
John Moriarty
07765381711
Apprenticeship standard
Information communications technician
Level 3 (A level)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Before you apply
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