IT Support Technician Apprentice SERVERHOUSE LTD

Are you looking to kick start your career in IT with an employer who has a track record of apprentice success? If you have a passion for IT, an interest in troubleshooting and great communication skills, this role could be ideal for you.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Dec 2023

Apprenticeship summary

  • Annual wage


  • Working week

    5 day rotation: Shift pattern will be: 5 mornings (06:45 to 15:00) then 5 days off 5 late afternoons (13:45 to 22:00) then 5 days off 5 nights (21:45 to 07:00) then 5 days off 32 hours of 40-hour week – this allows the 5-day rotation. Due to shifts applies to 18+.

    Total hours per week: 32

  • Expected duration

    22 Months

  • Possible start date

    15 Jan 2024

  • Date posted

    01 Nov 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Why choose an apprenticeship with ServerHouse?

ServerHouse have over 1000 routers switches and end devices connected to their network, they manage a Tier 3 Datacentre with connects to the London Internet exchanges and manage systems as extended and diverse as fibre optic cables in Malta, Frankfurt and Brazil, to microwave links from the Isle of Wight to the Mainland, and individual customers' telephones.
Receive hands-on- the- job training and enjoy the varied, broad range of responsibilities, gaining lots of fantastic experience. You will get great exposure with lots to learn within this apprenticeship role. Working at ServerHouse will allow you to gain unique skills and have job progression opportunities for the future.

At ServerHouse, they pride themselves on having honest employees, who are able to ask lots of questions, confidently give and take constructive criticism and listen to each other with all aspects of the job.

If you are someone who is adaptable, honest, trustworthy and ready for a challenge this is the role for you.

About the role:

Joining the team as an IT Support Technician Apprentice, you will be responsible for the following duties on a typical shift pattern:

  • Managing networks
  • Repositioning a frequency on a long range Wifi antenna
  • See a remote link to a location is offline, choose a new frequency
  • Log in to several routers and switches, spending time doing the following: isolating interesting IP connectivity and Ethernet PPPOE faults
  • Use ticketing system to communicate to customers
  • Answer customer queries & fixing issues as part of a team


Night shifts:

  • Troubleshooting fibre optic connectivity in Europe, Malta and Brazil
  • Raising tickets when the network management indicates that fibres/services are down
  • You would be liaising with Global Carriers such as Lumen, GTT, Colt and Zayo

The training you will be getting

As an IT Support Technician Apprentice, you will be studying towards a level three ICT Support Technician apprenticeship.

This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the team at ServerHouse combined with 25 days of off the job training at the PETA training centre in Cosham.

What to expect at the end of your apprenticeship

Working at Serverhouse will allow you to gain unique skills and have job progression opportunities for the future.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Problem solving skills, Patience, Positive outlook, Have a go attitude, Willing to learn, Willing to double check work


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

Benefits: In return for your hard work as an IT Technician Apprentice, you will be offered a competitive starting salary and a range of benefits including: Work directly with experienced IT Architects and Engineers. No limits to progression advancement. Friendly atmosphere and relaxed environment. Secure parking inside our Data-centre.

About the employer

ServerHouse Group of companies have been at the Forefront of internet Technologies in the South East. They manage Data Centres, device servers, firewalls and networks. The internet consists of technology companies such as EE, British Telecom, Vodaphone and foreign telecoms operators too. ServerHouse also extend fibre optics that they own and install to buildings. They operate high powered Wifi network and some of their customers with their internet connectivity may also purchase VOIP phones and use their engineers to troubleshoot, install and maintain these. If this sounds like the ideal place for you to start your IT career, apply today for the role of IT Technician Apprentice.




14 Brunel Way



PO15 5TX

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Dec 2023