Customer Service Apprentice NASH PHARMACY LTD

An immediate start. 1st point of contact with our Customers i.e. Face to Face with public, selling medicines and toiletries and supporting the dispensary team. Working within a friendly pharmacy team at an ethical and long-established pharmacy in Bolton. As a small Independent business, we work more like a family than other larger businesses do.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Jan 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday 10.00am – 7.00pm (Flexible working hours with monthly increments)

    Total hours per week: 40.0

  • Expected duration

    16 Months

  • Possible start date

    29 Jan 2024

  • Date posted

    30 Oct 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Customer service is paramount to the role & we do onsite training covering the sale of over the counter medicines which leads to the qualification of a qualified medicines counter assistant.

  • Stock control/management & the ordering processes
  • Professional customer interaction and handling situations sensitively
  • Learning the processes involved in retail sales
  • Learning about the importance of confidentiality and data protection when dealing with both customers and healthcare professionals
  • EPOS (Till)
  • Retail Sales
  • Cleaning/ Hygiene
  • Following Covid rules
  • In house Medicine Training

The training you will be getting

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • This is a work based qualification with once per month college attendance

What to expect at the end of your apprenticeship

  • On successful completion of the Apprenticeship there may be an opportunity for a full time position

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Ambitious


GCSE or equivalent English and Maths (Grade C/4 or above) Essential

Things to consider

We actively encourage training/communication and welcome enthusiasm and new ideas.

About the employer

Nash pharmacy opened in September 1988 to serve the needs of the local and wider community within the Bolton area, with access to primary healthcare and its ancillary products. Working within a friendly pharmacy team.







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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College Apprenticeship Team will then be in touch regarding your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Jan 2024