Apprentice Service Receptionist Stoneacre Motor Group

This is a fantastic opportunity for anyone wanting a customer service career in the motor industry. We have a fantastic success rate regarding our apprentices now in a Career for Life with Stoneacre, some even in senior positions. We have our own training Academy with lead occupational tutors to teach you the knowledge and skills to succeed.

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Closing date: 30 Dec 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

  • Working week

    Monday - Friday - this may include Saturdays. Hours dependent on individual dealership. Typical day 8.30am - 5.30pm.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    02 Jan 2024

  • Date posted

    21 Nov 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000208626

  • Positions

    1 available

What you will do in your working day

Responsibilities include but are not limited to:

  • Advise customers about necessary service / parts for routine maintenance / repairs
  • Answer telephone queries and respond to customers’ needs
  • Collect data from customers to establish requirements
  • Demonstrate consistent good customer service

The training you will be getting

  • This is an incredible opportunity for anyone wanting a career in the motor industry. At the end of the apprenticeship, you will achieve a Customer Service Practitioner Level 2 Apprenticeship Standard qualification
  • Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship

What to expect at the end of your apprenticeship

  • This could lead to future opportunities of senior roles and further development within the group. Across the 12 months you will have lots of training which will support you to gain the right skills and knowledge to succeed

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 4 or above/ A-C) Desired
GCSE or equivalent Maths (Grade 4 or above/ A-C) Desired

About the employer

Stoneacre Motor Group is one of the UK's fastest growing and most successful car dealers. We have over 40 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.

Employer

Stoneacre Motor Group

Address

Scotswood Road

NE4 7YW

Contact

recruitment@stoneacreacademy.co.uk

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Training

Training provider

DECIDEBLOOM LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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