Business Administration Apprenticeship Office Shop Direct

An exciting opportunity for a confident individual to train as a Business Administrator. Your role will be varied and busy. You will be assisting with all aspects of general administration and customer service, including communicating with customers over the phone and via other methods.

Sign in to apply

Closing date: 06 Feb 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 5.00pm. Exact details to be agreed with employer at interview stage

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    07 Feb 2024

  • Date posted

    26 Oct 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Proactively speaking to current and new customers
  • Support the sales team by providing administrative assistance and coordinating sales activities
  • Prepare and distribute sales reports
  • Maintain customer databases and update customer information as needed
  • Assist with order processing, including entering orders into the system and tracking order status 
  • Coordinate with other departments to ensure timely delivery of products or services
  • Respond to customer inquiries and provide excellent customer service
  • General administration tasks

The training you will be getting

You will receive specific on the job training from the employer in your workplace at Office Shop Direct

Off the job Business Administrator Level 3 training will be provided by Skills Group.

You will be working towards:

  • Business Administrator Level 3 Apprenticeship Standard
  • Apprentices without level 2 English and maths (A*-C or 9-4 GCSE or equivalents) will need to achieve this level prior to completion of their Apprenticeship, supported by Skills Group

What to expect at the end of your apprenticeship

  • Office Shop Direct are looking to develop and nurture the successful applicant and therefore there will likely be a full-time position after completion of their apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Patience


GCSE or equivalent English (Grade GCSE Grades A*-D/9-3) Desired
GCSE or equivalent Mathematics (Grade GCSE Grades A*-D/-3) Desired

Things to consider

The candidate will be required to communicate with customers through a range of channels, and therefore good communication/customer service skills are essential.

About the employer

Founded in 2019, Office Shop Direct. We are an independent family run company based in the South West. We strive to provide our customers with an exceptional service providing a one stop shop service ranging from office stationery, office furniture, PPE to even coffee!


Office Shop Direct


Unit 2

Langage South Road, Langage Business Park, Plympton



You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.