Customer Service Expert Apprenticeship Intercounty Truck and Van (Boston)

An excellent opportunity to develop skills in vehicle maintenance & repair. Working in a busy environment, representing the brand by exceeding our customer’s expectations & delivering an unparalleled level of service & quality. You will understand your customers & the business, using appropriate resources & technology to meet customer needs.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Dec 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    28 Dec 2023

  • Date posted

    25 Oct 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000208001

  • Positions

    2 available

What you will do in your working day

The role of a customer service expert:

  • Understanding your customers and the business
  • Developing knowledge of relevant regulations and legislation
  • Using appropriate resources and technology to meet the needs of customers
  • Keeping up to date with the most recent product information
  • Resolving challenges
  • Understanding the extended customer journey
  • Understanding how to apply different skills and behaviours in various different situations
  • Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
  • Apply knowledge and skills to find solutions to complex challenges
  • Analyse service levels and develop options for improvement

The training you will be getting

Level 3 Customer Service Specialist Apprenticeship Standard:

  • You will learn the key principles, practices, and skills that underpin the role before further developing and applying your skills in more complex situations
  • Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block-release programme

What to expect at the end of your apprenticeship

Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:

  • Customer Support Executive 
  • Front of House – Brand Representative
  • Customer Service expert leading to after sales, service advisor or parts advisor

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working

Qualifications

GCSE or equivalent English (Grade A*-C/9-4) Desired
GCSE or equivalent Maths (Grade A*-C/9-4) Desired

Things to consider

Please ensure that you have the ability to travel to the place of employment daily and consider this in relation to potential wages. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Salary will be at least apprentice national minimum wage.

About the employer

A globally recognised company whose range includes some of the most valuable brands in the automotive industry.

Employer

Intercounty Truck and Van (Boston)

Address

Old Station Road

Sutterton

Boston

PE20 2LF

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Training

Training provider

MERCEDES-BENZ CARS UK LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

apprentice_recruitment@mercedes-benz.com

01908301496

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Dec 2023