Customer Service Expert Apprenticeship Intercounty Truck and Van (Boston)
An excellent opportunity to develop skills in vehicle maintenance & repair. Working in a busy environment, representing the brand by exceeding our customer’s expectations & delivering an unparalleled level of service & quality. You will understand your customers & the business, using appropriate resources & technology to meet customer needs.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 27 Dec 2023
Apprenticeship summary
-
Annual wage
£10,982.40
-
Working week
Days and shifts to be confirmed.
Total hours per week: 40.0
-
Expected duration
15 Months
-
Possible start date
28 Dec 2023
-
Date posted
25 Oct 2023
-
Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000208001
-
Positions
2 available
What you will do in your working day
The role of a customer service expert:
- Understanding your customers and the business
- Developing knowledge of relevant regulations and legislation
- Using appropriate resources and technology to meet the needs of customers
- Keeping up to date with the most recent product information
- Resolving challenges
- Understanding the extended customer journey
- Understanding how to apply different skills and behaviours in various different situations
- Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture
- Apply knowledge and skills to find solutions to complex challenges
- Analyse service levels and develop options for improvement
The training you will be getting
Level 3 Customer Service Specialist Apprenticeship Standard:
- You will learn the key principles, practices, and skills that underpin the role before further developing and applying your skills in more complex situations
- Training is delivered at the state of the art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block-release programme
What to expect at the end of your apprenticeship
Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
- Customer Support Executive
- Front of House – Brand Representative
- Customer Service expert leading to after sales, service advisor or parts advisor
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade A*-C/9-4) Desired
Things to consider
About the employer
Employer
Intercounty Truck and Van (Boston)
Address
Old Station Road
Sutterton
Boston
PE20 2LF
Training
Training provider
MERCEDES-BENZ CARS UK LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Contact
apprentice_recruitment@mercedes-benz.com
01908301496
Apprenticeship standard
Customer service specialist
Level 3 (A level)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 27 Dec 2023