IT Support Apprentice (Axia Computer Systems) AXIA HOLDINGS LIMITED

An IT Support Apprentice is required. This role will involve the day to day running and management of the IT helpdesk. Duties include: the provision and maintenance of managed services, creating and resolving IT support tickets for customers and resolving 1st and 2nd line IT support requests.

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Closing date: 26 Mar 2024

Apprenticeship summary

  • Annual wage


    £7 per hour (plus expenses)

  • Working week

    Monday - Friday, 9.00am - 6.00pm with 1 hour lunch.

    Total hours per week: 40.0

  • Expected duration

    17 Months

  • Possible start date

    02 Apr 2024

  • Date posted

    18 Oct 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Resolve 1st line server related issues
  • Resolve issues on site if necessary
  • Maintain a high level of customer satisfaction
  • Perform maintenance tasks for servers and workstations remotely
  • Manage projects relating to experience
  • Provide IT support out of hours for project work
  • Working with teams to streamline processes for the business and to our customers
  • Aid future team members with our documentation as we process tasks/projects to maximise efficiencies
  • Strong financial acumen and be able to execute and deliver on sales & budgets
  • Administration tasks around back end office and help with lead generation

The training you will be getting

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage
  • Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards
  • Support the information systems needs for your business

What to expect at the end of your apprenticeship

  • An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
  • Potential for full time employment on successful completion of the apprenticeship
  • Transferable skills that are invaluable in the wider world of work

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Problem solving skills, Interest in new technology, Friendly and welcoming, Positive attitude, Ability to listen to feedback, Focus on attention to detail, Strong leadership skills, Motivational and people skills, Detailed orientated, Tidy and self disciplined


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Ideally good knowledge of hardware and software. Experience with LAN/WAN networks is beneficial. Some experience with Mac systems is beneficial. Interest in new technology such as latest Graphics/CPU hardware.

About the employer

Founded in 1994, Axia Computer Systems is an IT solutions organisation. Their services include flexible IT support, professional IT project delivery and expert technical advice. They support small and medium-sized businesses throughout the UK, and via a flexible approach, they act as a client’s outsourced IT department, or supplement an existing IT function.







WD24 4YJ

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Ava Frankel


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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